Payroll Time Benefits Lead

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

The
Payroll, Time & Benefits Lead
is based in
San José, Costa Rica
, and reports to the Country Group Lead LATAM

• HCF
• Roche SSC Americas . This role delivers the shared services strategy and ensures efficient and effective operations while exceeding service and quality standards in the area of Payroll, Time or Benefits to ensure the efficient operation of the function within Roche Services Americas

The Opportunity:
Lead and manage the Payroll, Time and Benefits operations
team to deliver best services and solutions to clients.

• Ensure consistent and reliable service delivery in accordance with agreed performance levels (KPI) and in line with legal/regulations (compliance)
• Proactively seek, identify, and drive continuous improvement activities/projects for service enhancement (simplification, standardization, automation)
• Lead and facilitate people processes in line with Roche Leadership commitments, People Practices, and policies
• Role model Roche operating principles and drive employee retention, engagement, and talent management through frequent check-ins on Career, Capabilities, Connections, and Contributions
• Sustain a win-win relationship with external vendors by setting and measuring performance KPIs and regularly assessing vendor performance
• Collaborate with peers within the region and globally to ensure the PSS network provides consistent and effective services to customers
• Apply data analytics and reporting based on customer queries to provide People insights for proactive policy/program design and improved employee relationship management

Who you are:

• You have 5+ years of payroll, time, and benefits experience, with 2+ years of experience leading a Payroll team
• You bring a proven track record leading teams, preferably in an HR services environment, and strong leadership skills
• You demonstrate strong analytical skills and a pragmatic approach to problem-solving
• You possess strong service management skills and experience in streamlining processes and eliminating waste
• Language Requirement: Fluent in English is required; Portuguese is a plus
• You have prior experience in executing and evaluating of internal controls, targeted at minimizing operational risks
• You have good knowledge of Workday HR Processes and experience working with CRM/Request Management Software
• Core Capabilities: You embody customer centricity, end-to-end accountability, problem-solving ability, and a growth mindset
• Bachelor's Degree is preferred

Relocation benefits are not available for this job posting
Who we are

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.