Employee Relations Partner

Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at

Job Description
The Work Relations Partner manages and resolves employee relations issues to guarantee a fair, respectful, and legally compliant workplace. You will support us by promoting a positive work environment, handling investigations, and advising leaders on labor law and internal policies in Costa Rica. You will report Costa Rica HR Business Partnering Director.

Main Responsibilities

• Provide expert guidance to managers and employees on employee relations, conflict resolution, performance management, and workplace conduct.
• Lead impartial investigations into workplace issues (complaints, harassment, discrimination, misconduct, and terminations) while ensuring compliance with Costa Rican labor laws and company policies.
• Maintain accurate, confidential documentation of employee relations cases, audits, and compliance reviews, recommending HR procedure updates based on trends and legal changes.
• Deliver training and workshops on labor law, conflict management, and company policies, while advising on workforce planning, restructuring, and organizational changes.
• Collaborate with HR and Engagement teams to mitigate risks, strengthen workplace climate, and promote a culture free of discrimination and personnel conflicts.

Qualifications

• Education: Bachelor's degree in Human Resources, Law, Psychology, Business Administration, or related field. Master's degree or relevant certifications.
• Experience: 3+ years in employee relations, labor relations, or HR roles within multinational or large organizations in Costa Rica.
• Knowledge: In-depth understanding of Costa Rican labor law, disciplinary processes, investigation procedures, work-related regulations and legislation applicable to remote work.

• Skills:

• Communication and interpersonal skills.

• Conflict resolution and mediation abilities.
• High proficiency in handling confidential information and sensitive cases.

• Advanced proficiency in MS Office and HRIS systems.

• Language: Advanced English and Spanish (written and spoken).

• Certification in labor law or employee relations.
• Experience managing work related cases and policies.
• Influence and coach leaders at all levels.
• Experience managing employee relations in hybrid/remote environments.

Additional Information
This is a permanent remote home-based role in Costa Rica. No relocation available.
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

This is a remote position.