Incident Management Tier 2 Internship

Incident Management Tier 2 InternshipThis role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Job Family Definition:

Students pursuing a degree in: Systems Engineer(networking information , data networking) Assists in various tasks aligned with their field of study, including research, collaboration on team initiatives and projects, problem-solving, and creative thinking to gain hands-on experience and develop professional skills. Includes internships, research roles, visiting scholar positions, or other program-related opportunities.

Management Level Definition:

Responsibilities:

• Successfully resolve networking technical issues (hardware and software) wire and wireless from incoming internal alerts (proactive notification systems) and external businesses contacts (reactive phone calls).
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
• Use our networking tools to proactively assist Network as a Service (NaaS) customers in avoiding or reducing network problems by reviewing and resolving complex business issues. Proactively assist internal or external businesses and end users to avoid problem occurrence.
• Ability to understand and work in an organization that is modeled on an Information Technology Information Libraries (ITIL) framework.
• Ability to work accurately and drive organizational results that are required by our customer Statement of Work (SOW).

Knowledge and Skills:

• Education Required:

  Pursuing Degree in Systems Engineer(networking information , data networking)

• Knowledge of networking technologies including the OSI Model, IP addressing, network routing, Wi-Fi and authentication. Any of Networking Fundamentals required (CCNA, ARUBA or JUNIPER) or Relevant College Studies in Technical Fields
• English level 90%, Excellent verbal and written communication skills in language to be supported, including Excellent analytical and problem-solving skills and great customer service skills.
• Relevant industry qualification where applicable, Software and hardware knowledge of computing, storage and peripheral devices.
• Familiarity with network circuits,  switching equipment, SDWAN technology and satellite communications is a plus.
• Understanding of generative Artificial Intelligence (AI) and Site Reliability Engineering (SRE).
• Experience with phone handling systems such as Genesys (If applicable) and Ability to lead resolution activities with escalated customers and Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Impact/Scope:

• University students actively enrolled in a university/college/institution pursuing a Bachelor's degree in a technical area of study, and who typically works during school breaks and then returns to their university. While this applies to most interns, there may be opportunities for full-time students to work as part-time interns during the school year in some countries.

Additional Skills:

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#costarica#interns

Job:

Administration

Job Level:

N/A

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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