IT Technician Level 1 Day Shift

hace 1 día


San Pedro, Montes de Oca, Costa Rica Betanysports A tiempo completo

We are seeking a motivated and tech-savvy individual to join our team as a Level 1 Computer Technician. In this role, you will be the first point of contact for internal and/or external customers experiencing technical difficulties with their computers, software, and peripherals.

Responsibilities:

  • Respond to user inquiries via phone, email, or ticketing system in a timely and professional manner.
  • Diagnoses and troubleshoot common computer hardware and software problems.
  • Perform basic hardware troubleshooting and repairs (e.g., replacing RAM, troubleshooting printer issues).
  • Escalate complex issues to senior technicians for further resolution.
  • Document all interactions with users, including problem descriptions and solutions implemented.
  • Assist with maintaining and updating knowledgebase articles and user guides.

Qualifications:

  • Advanced computer student, IT technician or equivalent experience.
  • At least three years of experience in similar positions.
  • Strong understanding of computer hardware and software components.
  • Excellent troubleshooting and problem-solving skills.
  • Customer service orientation with a commitment to providing exceptional support.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent verbal and writing English communication.

Benefits:

  • Opportunity to gain valuable experience in a fast-paced IT environment.
  • Competitive salary and benefits package.

Schedule:

  • 5 days/week. Rotating days.

Job Type: Full-time

Application Question(s):

  • Are you comfortable working in an onsite setting?
  • What is your level of proficiency in English?
  • Please share your salary expectations in US dollars.

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