Product Engineer

Job Title

Product Engineer

Summary of the role

Amadeus is recruiting a key member of its Product Engineering team. The Product Engineering team is part of the larger Hotel IT Product Growth and Go-To-Market team. The Hotel IT Product Growth and Go-To-Market team sits at the intersection of Sales, Account Management/Customer Care, and Finance/Technology teams to drive business strategy, profitability, new complex deals, and customer retention. The team supports the growth of six leading SaaS technology products focused on serving independent and branded hotels globally. Each of the products has an established market position with significant opportunities to grow. This role will focus on the growth of the NORAMLATAM market. Members of the Product Engineering Team will have the opportunity to progress to larger areas of responsibility over time. This position is hybrid and would require you to be in the San Jose office 50% of the time.

In this role you'll / Your main responsibilities

• Execute customer discoveries and be accountable for functional designs of our solutions in collaboration with the product strategists for various SaaS technology products within the Hospitality Hotel IT division.
• Contribute product-specific content for sales presentations for large/complex opportunities.
• Define service requirements and development content for proposals in large/complex deals, including scope and timeline definitions.
• Liaise with customer delivery and professional services teams when necessary to deliver proposals for custom solution scope, cost, and timeline to onboard a new customer.
• Partner with the Account Management, Sales, Enterprise Solutions, and Program Management teams to maximize retention for our largest customers.
• Conduct strategic business reviews with the customer at regular intervals to deepen Amadeus' understanding of the customer's business priorities, technical architecture, and customer needs.
• Participate in Enterprise Business Reviews and facilitate product management involvement as necessary.
• Provide feedback about needs for the largest customers to the Product Management organization for input in product roadmap planning.
• Facilitate customer product feature requests through to closure for our largest customers.

About the ideal candidate

• Bi-lingual Spanish required
• 3+ years of experience working with Enterprise level customers and interfacing with the Senior Business Stakeholders on the customer side including C Level leadership.
• Experience leading Customer Discoveries as a consultant within a software or services department or consulting firm with a demonstrated ability to gather, analyze and present data with and to all levels of a customer organization is preferred.
• Experience working with Agile methodologies, with a strong preference for Scaled Agile Framework experience is preferred.
• 3+ years of experience with hospitality interfacing standards such as HTNG, OTA, etc.
• Bachelor's Degree or equivalent experience. MBA is a significant plus.
• 3+ years' experience writing and modeling use cases and user stories in an agile model.
• 3 + years of experience mapping customer Business Requirements to Software Product features to ensure successful outcomes for the Customer is preferred.
• 3 + years of demonstrated domain expertise with software development in the hospitality industry.
• 3 + years of experience as a consultant within a software or services department or consulting firm with a demonstrated ability to gather, analyze and present data with and to all levels of a customer organization is preferred.

Application process

The application process is easy and fast. Create manually your candidate profile or uploading your CV/Resumé.

Are you the one we're looking for? Apply now

• A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
• A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.