CSS TSSM End User Support Agent

hace 6 días

Costa Rica BCD A tiempo completo

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

CSS TSSM End User Support Agent (Remote)

Full time, Costa Rica

In this role, you will be part of a virtual and international team of End User Support Agents across the world. You will directly help our users with any technology provided by BCD to book & manage their business trips. You will register any incident detected and will apply solutions to incidents and simple service requests.

As an End User Support Agent, you will

  • Conduct assessments in a logical way, replicate error or test situations
  • Analyze small to medium requirements (one system, one process)
  • Execute small to medium complex configuration changes (one system, one logic)
  • Coordinate activities with a range of internal or external teams across various issues
  • Follow-up product innovation and releases

About you

  • Basic experience in a similar role is required
  • Basic analytical skills are required
  • Experience in the travel industry or experience in managing travel technology
  • Experience in collaborative and international workspaces
  • Basic knowledge of GDS Sabre and/or Amadeus is an advantage
  • Excellent spoken and written language skills in English

About us

We're a market leader in travel management: We help people and companies travel smart and achieve more, and our clients include some of the world's best-known and most innovative business and consumer brands. We operate in more than 100 countries, and the majority of our 10,000+ people work virtually (because a 10-second commute usually makes awesome sense). We're committed to sustainability and to driving success for our customers, our business and ourselves. Learn more about BCD Travel.

Your life at BCD

Working at BCD means connecting, collaborating and celebrating. You'll be part of a virtual, dynamic and flexible work environment that fosters a good work-life balance so you can focus on what makes you happy. But don't just take our word for it Hear why people join BCD and more about the great perks of Life at BCD.

You'll be offered

  • Flexible working hours and work-from-home or remote opportunities
  • Opportunities to grow your skillset and career
  • Generous vacation days so you can rest and recharge
  • A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
  • Travel industry professional perks and discounts
  • An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at

LI-Remote
LI-PL1

  • Supervisor, CSS TSSM Travel Technology

    hace 6 días

    Costa Rica BCD A tiempo completo

    Start your journey with BCD: Grow, connect, collaborate and celebrate with our global teamSupervisor, CSS TSSM Travel Technology (Remote)Full time, Costa RicaThe Supervisor, CSS TSSM Travel Technology is responsible for assessing incidents and determining a solution approach. You will need to understand requests for changes and determine the best approach....

  • Curriculum Support Engineer

    hace 2 semanas

    Costa Rica Elastic A tiempo completo

    What is The RoleThe Level 1 Curriculum Support Engineer provides technical support for Elastic's customer education and workshop platforms, primarily Instruqt and Elastic products. This role serves as the first point of contact for users experiencing technical issues, maintains support documentation, and ensures smooth delivery of hands-on learning...

  • Technical Support Agent

    hace 3 días

    Remote (Costa Rica) Fullcast A tiempo completo

    The RoleAs an L2 Support Agent at Fullcast, you will serve as the primary escalation point for our L1 team and valued customers. You will provide advanced technical support for all Fullcast products, diving deep into complex issues that require detailed analysis and technical expertise. You will bridge the gap between Customer Support and Engineering,...

  • Senior Technical Support Engineer

    hace 6 días

    Costa Rica Microsoft A tiempo completo

    OverviewWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...

  • Content Author Lead

    hace 1 día

    Costa Rica, Heredia, Hangar Worldwide A tiempo completo

    The Content Author Lead (CAL) is responsible for designing templates and components, performing peer reviews, developing technical documentation and becomes a key contributor in their team and project. A Content Author Lead acts as a technical leader in projects, ensuring that the team maintains high levels of performance, and builds and strengthens the...

  • Product & Customer Support Agent

    hace 5 días

    Costa Rica Zenoti A tiempo completo

    Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients...

  • Core Agent

    hace 1 día

    Costa Rica Four Seasons A tiempo completo

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Lead Agent, Airport Operations

    hace 1 semana

    Costa Rica American Airlines A tiempo completo

    Location: Liberia Costa Rica Apt (LIR-TRML)   Cities: Liberia - Costa RicaRequisition ID: 80529 Must be in possession of valid documentation to live and work in COSTA RICA at the time of applying to this position. Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and...

  • IT Service Desk Engineer – Tier 1

    hace 5 días

    Costa Rica Movate A tiempo completo

    Work Location: Full-Time (On-site)Experience: Open to candidates with 1–2 years of IT support or customer service experienceEducation Qualification: Bachelor's degree or equivalent experienceNo of Openings: 10+Summary:The IT Service Desk Engineer – Tier 1 serves as the first point of contact for employees requiring technical assistance.This role focuses...

  • Product Support Engineer

    hace 6 días

    Costa Rica Akamai A tiempo completo

    Do you enjoy solving complex technical problems?Are you excited about the future of API security?Join our prestigious escalations technical support teamOur team boasts some of the most talented and experienced application programming interface (API) security experts. We're always looking for new people to grow, inspire us and make us better. We utilize...