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Senior Technical Support Engineer

hace 3 semanas


Alajuela, Alajuela, Costa Rica Centauro Solutions A tiempo completo

Tickets 100% en Inglés nivel (B2+, C1, C2) DevOps Support con Base en Programación

Resumen del puesto

Buscamos un
Senior Technical Support Engineer
con
más de 5 a 8 años de experiencia
, responsable de la
atención y gestión de tickets técnicos 100% en inglés
para clientes internacionales.

El rol requiere
sólida base en programación y conocimientos técnicos avanzados
, pero
NO implica desarrollo activo ni escritura de código
.

La posición está enfocada en
soporte técnico avanzado, troubleshooting, análisis de incidencias y comunicación técnica en inglés
, en entornos productivos.

Responsabilidades principales

  • Atención y gestión de
    tickets de soporte técnico avanzados 100% en inglés
    .
  • Comunicación técnica escrita y verbal con clientes internacionales.
  • Análisis profundo y resolución de incidencias en producción.
  • Lectura, comprensión y análisis de código para diagnóstico (sin desarrollo).
  • Revisión y análisis de
    logs de aplicaciones y servicios
    .
  • Soporte técnico sobre infraestructura en la nube (
    AWS
    ).
  • Gestión operativa de instancias
    EC2
    .
  • Manejo y soporte de
    contenedores Docker
    .
  • Soporte a bases de datos, principalmente
    MongoDB
    .
  • Documentación técnica de incidentes y soluciones en inglés.
  • Escalamiento técnico estructurado cuando aplique.

Requisitos técnicos

  • Más de 5 a 8 años de experiencia
    en soporte técnico avanzado, DevOps o roles operativos.
  • Base sólida en programación
    (capacidad de leer y entender código).
  • Experiencia práctica en:
  • Docker
  • Revisión de logs
  • MongoDB
  • AWS
  • EC2
  • Alta capacidad de análisis, troubleshooting y resolución de problemas.
  • Inglés B2+, C1 o C2 (indispensable)
    .
  • Capacidad de trabajar y documentar
    100% en inglés
    .

Perfil ideal

Este puesto es ideal para:

  • DevOps Senior
    orientado a soporte y operación.
  • Ingeniero en Sistemas Senior
    que no desea programar activamente.
  • Senior Support Engineer
    con background en desarrollo.
  • Perfiles técnicos con fuerte enfoque en cliente y comunicación en inglés.

Importante:

  • No se desarrollan nuevas funcionalidades
  • No se escribe código de forma regular
  • La atención de tickets es
    100% en inglés