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Senior Technical Support Engineer
hace 3 semanas
Tickets 100% en Inglés nivel (B2+, C1, C2) DevOps Support con Base en Programación
Resumen del puesto
Buscamos un
Senior Technical Support Engineer
con
más de 5 a 8 años de experiencia
, responsable de la
atención y gestión de tickets técnicos 100% en inglés
para clientes internacionales.
El rol requiere
sólida base en programación y conocimientos técnicos avanzados
, pero
NO implica desarrollo activo ni escritura de código
.
La posición está enfocada en
soporte técnico avanzado, troubleshooting, análisis de incidencias y comunicación técnica en inglés
, en entornos productivos.
Responsabilidades principales
- Atención y gestión de
tickets de soporte técnico avanzados 100% en inglés
. - Comunicación técnica escrita y verbal con clientes internacionales.
- Análisis profundo y resolución de incidencias en producción.
- Lectura, comprensión y análisis de código para diagnóstico (sin desarrollo).
- Revisión y análisis de
logs de aplicaciones y servicios
. - Soporte técnico sobre infraestructura en la nube (
AWS
). - Gestión operativa de instancias
EC2
. - Manejo y soporte de
contenedores Docker
. - Soporte a bases de datos, principalmente
MongoDB
. - Documentación técnica de incidentes y soluciones en inglés.
- Escalamiento técnico estructurado cuando aplique.
Requisitos técnicos
- Más de 5 a 8 años de experiencia
en soporte técnico avanzado, DevOps o roles operativos. - Base sólida en programación
(capacidad de leer y entender código). - Experiencia práctica en:
- Docker
- Revisión de logs
- MongoDB
- AWS
- EC2
- Alta capacidad de análisis, troubleshooting y resolución de problemas.
- Inglés B2+, C1 o C2 (indispensable)
. - Capacidad de trabajar y documentar
100% en inglés
.
Perfil ideal
Este puesto es ideal para:
- DevOps Senior
orientado a soporte y operación. - Ingeniero en Sistemas Senior
que no desea programar activamente. - Senior Support Engineer
con background en desarrollo. - Perfiles técnicos con fuerte enfoque en cliente y comunicación en inglés.
Importante:
- No se desarrollan nuevas funcionalidades
- No se escribe código de forma regular
- La atención de tickets es
100% en inglés