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Key job responsibilities
Operations:
• Fulfills objectives and KPI criteria for business, such as SLA, productivity, and quality targets
• Alerts managers/SMEs on problems or concerns in a proactive manner
• Meets the daily goals on tasks allocated
Quality and Process Excellence:
• Expected to work on resolving customer facing trouble ticketing process with 100% SLA and quality.
• Complies with SOP or manager's directions and makes sure that tasks meet quality standards.
• Associate has to spot/catch errors in the SOP content and expected to reachout to their respective Subject matter experts for correcting the SOP.
• Contributing towards process enhancement by offering automation ideas/Kaizens. Goal is to complete at least 1 Kaizen/ 4 – JDIs in a year.
• Willing to be a part of deep dive to provide inputs to SMEs while doing root cause analysis
About the team
GSS Campaign Operations Prime Video was initiated in 2019 to take up marketing & merchandising related activities within the Books org that are repetitive, low-medium complex, manual tasks distributed across many employees. We look to standardize the work items executed in an operational environment, with SOPs, productivity measurement/improvement, and ultimately automation. Over the years, we expanded our scope to 10+ GLs outside of books org and are continuing to grow by collaborating with newer teams. GSS Campaign Operations can support Demand Generation activities for all teams within Amazon and it encompasses 120+ sub-processes across Books & Non-Books Org.
- Bachelor's degree in/or currently studying Business, Graphic Arts, Marketing, Advertising, or related studies
- Experience working with campaign scheduling, asset sourcing, and account manager teams
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
