Department:
Sales

Location:
CRI-Costa Rica-Belen

Description
Join a team that is changing millions of lives.
Transforming smiles. Transforming lives. Transforming an industry.
At Align Technology, we believe a great smile can transform a person's life, so we create technology that gives people the confidence to take on whatever's next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our teams are constantly pushing the boundaries of what's possible. Align Technology is the maker of Invisalign clear aligners, iTero Intraoral scanners, and OrthoCAD digital services that help dental professionals achieve the clinical results they expect and deliver effective, cutting-edge dental options to their patients.

Ready to join us?
Role Summary
This is a temporary, full-time role with an end date of June 30, 2026. This exciting role is part of a culture that is helping to improve lives every day through digital dentistry. The Associate Subscriptions Recovery Agent I will handle a variety of post-sales service functions and interact with internal customers to successfully achieve resolutions related to our subscriptions. This role will comply with the established Quality guidelines for the business. Accountable to review and complete all courses required in the Quality Management System (QMS). Adhere to Company Quality Policy.

Key Responsibilities
Role Expectations

• Perform Subscriptions Renewals/Extensions for the iTero intraoral scanner
• Perform billing processes related to subscription services.
• Independently manage assignments requiring proactive problem-solving and a high level of initiative to effectively resolve complex issues.
• Participate in proactive team efforts to achieve departmental and company goals
• Other duties may be assigned.

Skills, Knowledge & Expertise
What we're looking for
Typically

• Proficiency in English (C1 level of fluency preferred)
• High level of attention to detail
• Demonstrates proficiency in data analytics to uncover opportunities for improvement
• Proficiency of CRM (Preferable ) and ERP System (SAP)
• Microsoft Office Package knowledge (Power Point, Excel, Word). Intermediate Excel required
• Thinks broadly, utilizing critical thinking and sound judgment
• Manages execution of and prioritizes multiple tasks
• Shows initiative, takes action, and maintains ownership
• Results driven.
• High School Degree. Technical Degree is a plus
• 2 - 4 years of customer service-related experience.

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Equal Opportunity Statement
Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.