Product Technical Complaint Handling
hace 2 semanas
Product Technical Complaint Handling
Ever feel burnt out by bureaucracy? Us too. That's why we're changing the way we work— for higher productivity, faster innovation, and better results. We call it Dynamic Shared Ownership (DSO). Learn more about what DSO will mean for you in your new role here
TASKS AND RESPONSABILITIES
Processing of Product Technical Complaint CasesAssign appropriate initial risk classification after review of all relevant case information o Identify escalation needs and notificationApply country specific requirements and product specific requirements during processing of Technical Complaint CasesSupport the sample handling and reimbursement processCreate letters to complainants and 3rd party companiesMaintain interfaces and communication with internal and external call centers, manufacturing sites, country quality units and complainants to obtain complete case information and investigate thoroughlySupport preparation of standardized KPI reportingEnsures an appropriate documentation, archiving and record-keeping process in compliance with applicable regulations and standard operating procedures (GMPs)Escalate to Senior Associate, Expert or TL any deviation to the QMS and any risk of not meeting the SLA.QUIEN ERES
Experience in medical/pharmaceutical background GMP environment - DesirableAdvanced or completed Engineering Career, or similar - DesirableCustomer focus, highly oriented to handle complex processesAbility to lead teleconferences in an international contextEnglish and Spanish at least B2 written and spoken - MandatoryPortuguese desirableComputer literacy, ability to use the office suiteWHAT WE OFFER YOU
Full time employment contact.Wide range of development opportunities.Competitive salary.Attractive benefits package.Good working conditions and comfortable working environment.Hybrid working type.At Bayer we believe in diversity, equity and inclusion. We aim to create an environment in which everybody can feel authentic, respected and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.
Candidates who meet the requirements based on the job profile will be considered for employment regardless of physical disability, race, color, religion, sex, age, sexual orientation, gender identity and will not be at a disadvantage if unemployed.
Application Period:10/16/ /24/2025Reference Code: Division:Enabling Functions Location:Costa Rica : Heredia : Heredia Functional Area:Quality Work Time:Full Time Legal Entity:BBS Costa Rica, SRL Org.-Unit:PS Product Technical Complaints CR Employment Type:Regular Contact Us Address Heredia, Costa Rica-
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