Manager of Customer Success

hace 1 día

San Francisco, Heredia, Costa Rica Encora Inc. A tiempo completo

Información Importante

Ubicación: Costa Rica

Modalidad de trabajo: Híbrido (4 veces en oficina en Heredia, Costa Rica)

Resumen del puesto

Como un
Customer Success Manager (SMB),
serás parte de un equipo ágil y altamente calificado, comprometido en respaldar y desarrollar soluciones innovadoras que respondan a las necesidades de nuestros clientes.

Responsabilidades y Funciones

  • Construir relaciones sólidas con clientes, incluyendo stakeholders ejecutivos.
  • Comprender los objetivos del cliente y desarrollar estrategias consultivas para alcanzarlos.
  • Gestionar el proceso de onboarding: configuración de cuenta, capacitaciones, campañas iniciales de phishing y gestión del cambio.
  • Monitorear el uso del producto, adopción y métricas de salud del cliente.
  • Realizar revisiones periódicas de negocio y engagement estratégico con stakeholders.
  • Identificar oportunidades de
    upsell
    y
    cross-sell
    .
  • Coordinar con Renewal Specialists y Account Managers para renovaciones y upgrades.
  • Promover el uso frecuente y la adopción de nuevas funcionalidades del producto.
  • Participar en iniciativas transversales para mejorar la experiencia del cliente.
  • Mantener actualizada la información de cuentas en el CRM.
  • Cumplir y superar cuotas de ventas.

Requisitos y Habilidades

  • +2 años de experiencia previa como Customer Success Manager.
  • Experiencia en manejo y métricas de salud de cuentas.
  • Manejo de Salesforce u otro CRM.
  • Uso de Gmail y Google Docs.
  • Dominio de MS Office (Word y Excel).
  • Experiencia con navegadores web (Chrome, IE, etc.).
  • Familiaridad con conceptos básicos de ciberseguridad / IT Security.
  • Exposición o experiencia en IT (deseable).
  • Título técnico o experiencia laboral equivalente (preferido).

Acerca de Encora

Encora es el socio preferido de ingeniería digital y modernización de algunas de las principales empresas del mundo y empresas nativas digitales. Con más de 9,000 expertos en 47+ oficinas y laboratorios de innovación en todo el mundo, las prácticas tecnológicas de Encora incluyen Ingeniería y Desarrollo de Productos, Servicios en la Nube, Ingeniería de Calidad, DevSecOps, Datos y Análisis, Experiencia Digital, Ciberseguridad e Ingeniería de IA y LLM.

En Encora, contratamos profesionales únicamente en función de sus habilidades y calificaciones, y no discriminamos en función de la edad, discapacidad, religión, género, orientación sexual, estado socioeconómico o nacionalidad.

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