End User Support Technician

hace 7 días


San José, San José, Costa Rica Equifax A tiempo completo

Join our expert team as a critical first responder, ensuring operational success by delivering exceptional technical support via phone and digital channels. You will be the central hub for problem resolution, recording key insights in ServiceNow. This is a role for a detail-oriented problem-solver who thrives on helping others succeed.

What Will You Do

  • Assist with Technical Support to walk up customers at a Tech Bar.
  • Contribute with Installation of End User Computing devices in offices and cubes.
  • Deliver new equipment (laptops & accessories) within agreed service levels.
  • Perform the Asset Disposition process by removing hard drives and recording serial numbers in the asset management system to meet corporate and local requirements.

What Experience You Need

  • 0-2 years of experience in the role
  • Associate's degree in a relevant field is strongly preferred or equivalent experience
  • Basic knowledge of IT Fundamentals
  • Cloud Certification Strongly Preferred
  • English level B2 or above

What Could Set You Apart

  • Technical school degree, Associate's degree, bachelor's degree, or equivalent experience
  • Excellent communication and customer service skills(verbal and written)
  • Working knowledge of Win 10, macOS , iOS, Android
  • Strong troubleshooting and problem-solving skills
  • Good problem-solving, analytical, and team-working skills
  • CompTIA A+ and/or Microsoft certification is desirable, but not required.
  • General knowledge of desktop applications, e.g. G-suite.


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