Design Manager, Creative Production

Description
Are you passionate about developing strong design solutions and defining scalable processes? Are you driven by the challenge of leading high-performing design teams that create best-in-class consumer experiences? Do you want to hone your skills in operational excellence while collaborating with global stakeholders and external partners? If so, the Amazon Music Creative Production team is looking for a talented Design Manager with a track record of team leadership, design excellence, and process optimization.

Key job responsibilities

Team Leadership and Development

• Lead a team of Visual Designers creating medium to high-complexity design deliverables
• Manage day-to-day operations including resource planning, staffing, and quality control
• Oversee hiring and training of new team members
• Define, recognize and develop talent while creating an inspiring creative work environment
• Build, coach and mentor high-class design teams
• Actively bring out the best in designers, developing both individual designers and team dynamics

Design Excellence and Quality

• Ensure customer experience is always at the forefront of design deliverables
• Introduce, develop, and ensure best design practices and processes
• Communicate quality expectations organizationally
• Deliver cohesive and innovative design that is customer-focused, simple and intuitive
• Inspire team to raise the creative bar by developing effective brand experiences

Operational Efficiency and Process Optimization

• Ensure productivity is maximized through supervision, training, and analysis
• Provide feedback on performance data on a regular basis
• Collect, track, and present metrics related to processes, team accuracy and efficiency
• Drive improvements in efficiency, throughput and cost across the organization
• Continuously evaluate tools and processes and offer solutions for efficiency and scalability
• Encourage team to innovate, automate and build efficiencies in delivery and quality

A day in the life

We're growing quickly and hiring the best talent to drive our creative vision forward. This is an exciting opportunity to join our Amazon Music Creative Production team as a Design Manager leading a group of Visual Designers creating digital marketing assets. You will serve as a central operational leader, building the frameworks, quality standards, and cross-functional collaboration mechanisms required to successfully deliver high volumes of digital assets while maintaining exceptional quality.

About The Team
The Creative Production team at Amazon Music is an operationally-driven design production team of designers, campaign project managers, QA specialists and operations managers responsible for creating and delivering high volumes of digital assets. We partner closely with internal global stakeholders and external agents to provide operational support while delivering high quality assets in a fast-paced, agile, dynamic multinational environment.

Basic Qualifications

• Self-starter with ability to work in ambiguous situations
• 4+ years of industry experience in visual design or related creative discipline
• Demonstrated ability to hire and develop employees
• Bachelor's degree or equivalent experience
• Prior experience managing design teams with progression advertising campaign experience
• Demonstrated proficient written and speaking English communication skills
• Experience analyzing metrics accurately and building models around data to provide solutions
• Experienced in client facing roles handling accounts or campaigns
• Proficiency in design principles (Typography, Composition, Scale, and Color Theory)
• Proficiency in design tools (e.g. Adobe Creative Suite, Photoshop Artboards)
• Thorough knowledge of design practices, tools, and standards
• Experience in design, digital production, and project management of print and digital advertising products
• Portfolio and assessment are required

Preferred Qualifications

• Experience communicating to a diverse, global audience
• Experience with performance marketing creative

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Support Services Costa Rica SRL

Job ID: A3161306