Customer Service Representative

hace 5 días


Pavas San Jose, Costa Rica EMPLOYMENT CONDITIONS ABROAD LIMITED A tiempo completo

Customer Care Agent – Graveyard Shift (10pm–5am) | On-site in Pavas

We are looking for a
Customer Care Agent
to join our team for the
graveyard shift (10pm–5am)
in a
100% on-site role based in Pavas
. The ideal candidate is service-oriented, proactive, and able to provide excellent support during overnight operations.

Responsibilities

  • Provide customer support via phone, chat, and email, ensuring a positive experience.
  • Handle inquiries, incidents, and requests following established procedures.
  • Record and update customer interactions in internal systems.
  • Escalate cases when needed while maintaining clear communication.
  • Meet service metrics (AHT, CSAT, first contact resolution).
  • Maintain professionalism, punctuality, and reliability during night hours.

Requirements

  • Previous experience in customer service (call center, tech support, or similar roles).
  • B2 eng level
  • Strong verbal and written communication skills.
  • Availability to permanently work the
    10pm–5am graveyard shift
    .
  • Attention to detail, multitasking skills, and ability to use digital tools.


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