Customer Service Representative
hace 5 días
Customer Care Agent – Graveyard Shift (10pm–5am) | On-site in Pavas
We are looking for a
Customer Care Agent
to join our team for the
graveyard shift (10pm–5am)
in a
100% on-site role based in Pavas
. The ideal candidate is service-oriented, proactive, and able to provide excellent support during overnight operations.
Responsibilities
- Provide customer support via phone, chat, and email, ensuring a positive experience.
- Handle inquiries, incidents, and requests following established procedures.
- Record and update customer interactions in internal systems.
- Escalate cases when needed while maintaining clear communication.
- Meet service metrics (AHT, CSAT, first contact resolution).
- Maintain professionalism, punctuality, and reliability during night hours.
Requirements
- Previous experience in customer service (call center, tech support, or similar roles).
- B2 eng level
- Strong verbal and written communication skills.
- Availability to permanently work the
10pm–5am graveyard shift
. - Attention to detail, multitasking skills, and ability to use digital tools.
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