Data Contributor Fulfillment Supervisor

hace 8 horas

San Francisco, Heredia, Costa Rica Equifax A tiempo completo

The Data Contributor Fulfillment Supervisor is a critical leadership link between operational execution and strategic goals. You will lead a high-performing team, ensuring that workload distribution aligns with business priorities while fostering a culture of accountability and continuous improvement. You are not just a manager; you are a coach, a problem-solver, and a key partner to our Professional Services and Business Units.
**What you'll do****

  • Coach & Mentor: Conduct consistent 1:1s and feedback sessions to identify development needs and inspire team members to surpass their potential.
  • Performance Management: Monitor efficiency and productivity metrics, utilizing disciplinary procedures when necessary but prioritizing proactive coaching.
  • Culture Builder: Model company values and ensure compliance with procedures, creating a sense of ownership and high morale within the team.
  • Strategic Distribution: Manage daily workload distribution based on fluctuating business priorities and analyst skill sets.
  • Data-Driven Oversight: Generate and analyze daily, weekly, and monthly management reports to identify trends, bottlenecks, and opportunities for optimization.
  • Escalation Management: Serve as the primary point of contact for complex tasks and high-level escalations, providing accurate and timely resolutions.
  • Reciprocal Partnership: Employ prudence and tact to manage the relationship between staff, Professional Services Consultants, and upper management.
  • Process Improvement: Partner with the Center of Excellence (CoE) and Global Business Services to identify and implement process enhancements.
  • On-Demand Support: Act as a responsive subject matter expert for Business Owners and Consultants to meet evolving business needs

What Experience You Need

  • Completed Bachelor's Degree is required.
  • Advanced English proficiency (B2+ or C1 level). Must be able to influence stakeholders and negotiate priorities effectively in English.
  • 1+ years of advanced proficiency in Google Sheets or MS Excel (Pivot Tables, and data visualization).
  • Proficiency in Google Slides or PowerPoint to communicate team metrics and project updates to leadership.
  • Minimum 1 year of proven experience as a Subject Matter Expert (SME), Quality Control (QC), Team Lead, or similar leadership position.

**What could set you apart****

  • Previous Training and /or Quality experience.
  • Previous back office experience.
  • Professional attitude, fast learner, and desire to grow within the company.
  • Strong analytical and problem solving oriented skills.

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