Resident Engineer New

Armis, the cyber exposure management & security company, protects the entire attack surface and manages an organization's cyber risk exposure in real time. In a rapidly evolving, perimeter-less world, Armis ensures that organizations continuously see, protect and manage all critical assets - from the ground to the cloud. Armis secures Fortune 100, 200 and 500 companies as well as national governments, state and local entities to help keep critical infrastructure, economies and society stay safe and secure 24/7.

Armis is a privately held company headquartered in California.

San Jose, Costa Rica

Hybrid 3 days

The Resident Engineer (newly branded Extended Expertise) is an integral part of our mission within our Technical Customer Success team. As an Extended Expertise Engineer, you will work on-site with our customer(s) supporting our mission to help them quickly and completely adopt our Security Platform, leaving them more secure. This is a hands-on role and you will develop and maintain expert level skill sets on our products and solutions deployed within the customer's environment. as a part of our professionals

At Armis, our Resident Engineer is an integral part of our mission within our Technical Customer Success Manager ( TCSM) team at Armis. The Resident Engineer team at Armis is highly team-oriented; we strongly believe that strategies yielding account success in one area can be utilized to replicate success elsewhere. Our Resident Engineers thrive on doing whatever it takes to make our customers successful, and have proven themselves over years of working in a variety of customer facing, technical positions.

As a Resident Engineer you would be responsible for:

• Work Alongside the TCSM to refine and translate complex requirements and execute best practice solutions
• Ensure operational uptime of customer platforms by conducting health checks.
• Ensure customer deployment and configuration align with business use cases as per defined by the TAM. Validate that use cases are appropriately captured and delivered in a timely manner
• Learn & understand the customer's business requirements and the threat landscape that is most applicable to their industry's vertical sector
• Interact with Security and IT technologies relating to customer environment
• Collaborate with customer resources to develop and build out customer use case playbooks.
• Driving Armis adoption and implementation plans for our platinum-level customers and be accountable for Armis value delivery
• Understand how our customers are utilizing the Armis platform and recommend additional features that can be leveraged to improve their security posture
• Build trusted relationships with relevant, technical users and manage stakeholders within assigned accounts
• Maintain knowledge of 3rd Party solutions and integrations/interoperability with the Armis platform within the assigned customer environments
• Providing technical subject matter expertise where applicable according to the Resident Engineer area(s) of proficiency
• Collaborating with internal Armis resources to drive account success
• Ability to help troubleshoot network related topics i.e. Firewalls / Proxies etc

Qualifications

• Experience as a Professional Services Engineer, Consultant, or IT/operations Engineering

• 5+ years experience in a network engineering, architecture, support, or network design capacity

• 5+ years of experience in service delivery role i.e. Professional Services
• Must have strong formal presentation and effective communication skills for multiple levels within the organization
• 3+ years experience working in Security/IT/Healthcare/ICT/Public Sector environment
• Familiarity with network protocols seen in either biomedical, OT/ICS, or corporate IT settings

A plus:

• B.S in IT, IS, CS, MIS, (or equivalent degree) and/or relevant industry qualifications (CISSP, Security +,CEH) desired
• Understanding of API based security and compliance standards
• Familiarity/Experience in Cyber Security i.e Endpoint, SOAR, SIEM
• Familiarity with Healthcare/ICT applications and their architecture
• Experience securing IT/ICT/medical devices or implementing a security program in a Enterprise/healthcare/ICT organization
• Familiarity with scripting languages (Python preferred)
• Ability to travel regionally as needed (up to 20-25% per quarter)

The salary range listed does not include other forms of compensation or benefits (e.g. i.e. bonuses, commissions, stocks, health insurance benefits, etc.) offered to candidates. Visit our careers site for more information on benefits at Armis.

The choices you make in your career journey matter. You want to do interesting work in an important field while also having time to live your life, which is why we place so much value in your life-work balance. Armis sets you up for success with comprehensive health benefits, discretionary time off, paid holidays including monthly me days, and a highly inclusive and diverse workplace. Put your unique experiences and perspective to work in an environment where they will enable you to thrive, grow, and live your life with integrity.

Armis is proud to be an equal opportunity employer. We never discriminate based on race, ethnicity, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected (or not) status. In compliance with federal law, all persons hired will be required to submit satisfactory proof of identity and legal authorization.