Room Service Order Taker

hace 1 día

Liberia, Liberia, Costa Rica Four Seasons Hotels and Resorts A tiempo completo

About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
Find your "pura vida", where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America's ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America's exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can't wait for you to experience "Pura Vida" at Peninsula Papagayo.

Requisitos

  • Dominio del inglés (mínimo 90%) en lectura, escritura y conversación.
  • Se prefiere experiencia previa en el área de alimentos y bebidas.
  • Conocimiento básico de vinos, licores y bebidas mezcladas.
  • Disponibilidad de horario para trabajar en todos los turnos, incluyendo fines de semana y días feriados.
  • Habilidad para utilizar programas de Microsoft Office como Word y Excel.
  • Se prefiere conocimiento del sistema MICROS, Opera, Hotssos y Teams.

Funciones y Responsabilidades Principales

  • Recibir llamadas de servicio a la habitación utilizando un lenguaje cortés, profesional y siguiendo el protocolo telefónico de Four Seasons.
  • Obtener y registrar correctamente los detalles de cada pedido, incluyendo número de habitación, nombre del huésped, hora deseada de entrega y cualquier solicitud especial.
  • Describir con precisión y entusiasmo los platillos y bebidas del menú, destacando ingredientes, métodos de preparación y recomendaciones.
  • Ingresar las órdenes en el sistema MICROS/POS de forma precisa, garantizando claridad en instrucciones y solicitudes especiales.
  • Verificar la exactitud de las órdenes completadas antes de enviarlas a entrega, comparando con la orden original.
  • Coordinar la entrega con el equipo de servicio a la habitación, asegurando tiempos adecuados para mantener la calidad del producto.
  • Cerrar las cuentas de los huéspedes correctamente, incluyendo cargos, propinas y validación de número de habitación o firma.
  • Gestionar la entrega de amenidades, verificando solicitudes, realizando pedidos a cocina y asegurando una entrega puntual.
  • Realizar tareas administrativas y de apoyo, como actualización de bitácoras, control de pedidos internos y organización de documentos.
  • Mantener comunicación constante con cocina y otros departamentos para asegurar un flujo de trabajo eficiente.
  • Participar activamente en la reposición de insumos, inventarios básicos y preparación de bandejas o estaciones.
  • Responder con prontitud y cortesía a dudas, quejas o solicitudes adicionales de los huéspedes.
  • Cumplir con las políticas de higiene, seguridad y estándares de la marca.
  • Colaborar de forma armónica y profesional con el resto del equipo y supervisores

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