Transportation Customer Support Specialist, Shipping Operations

Description
This is a full-time, permanent, non-remote position based in SJO11 Building in Calle Blancos, San Jose, Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration.

Amazon Shipping Operations team is hiring Transportation Specialist to assist in the resolution of customer and stakeholder issues of daily freight movements flowing into and out of our North American network. This is an opportunity to join our team and to have a positive impact on Amazon Freight, our terminal partners and ultimately our shippers. When network disruptions happen, selected candidates will be at the front-line clearing those issues and ensure our customers get their shipments on time.

Selected candidates must have a background in customer service/call center, transportation, and/or supply chain roles. Additionally, they must be driven towards quickly providing solutions to challenges by using assertive timely communication, problem solving and organization skills. Selected candidates will work in a fast-pace, high-volume environment with opportunity to learn and grow.

Key job responsibilities

• Deliver excellent carrier and driver experience/solutions, in a contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
• Work in fast-paced environment, and adhere to schedules: start/stop, and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.
• Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks
• Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily, weekly, monthly and quarterly basis (WIMS, FMC, YMS, AAP).
• Help write standard work for both the internal team as well as field teams.
• Work with cross-functional teams. Use analytical skills to drive data-driven decision, and effectively communicate insights across multiple internal and external stakeholders.
• Your calls may be monitored and recorded for training and compliance purposes.

About The Team

• In accordance to Return to Office (RTO) Guidance, selected candidate(s) will be required to work 5-days per week from Centro Corporativo El Tobogan SJO11, Calle Blancos, San Jose. (Learn more here: )
• ONLY schedule(s) available for this role is 9:00am to 6:00pm from Monday to Friday; changing to 8:00am to 5:00pm as of March 8th, 2026 due to U.S. daylight savings time (DST); additional shift changes may be required per business needs which will be announced with proper notice.
• Amazon is a multinational technology company with English as its core business language. Your recruiting/hiring team may be located in different jurisdictions, all CVs must be submitted in English to be eligible for consideration.

Basic Qualifications

• Completed High School diploma.
• 2+ years of work experience in corporate/customer service roles.
• B2 English proficiency or higher.

Preferred Qualifications

• University Bachelor's degree in process or completed.
• Work experience in peer coaching, mentoring, and/or training, etc.
• B2 Proficiency or higher in Portuguese, Italian, French, German, Mandarin or Japanese.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Support Services Costa Rica SRL - B20

Job ID: A3168296