deputy director – energy department at the city of san josé

hace 6 días

San José de Tango, Metropolitana, Costa Rica Women in Cleantech and Sustainability A tiempo completo

Deputy Director – Energy Department | The City of San José | San Jose Metropolitan Area

The City of San Jose is seeking an experienced Deputy Director to provide strategic direction and day-to-day leadership for the Account Management, Marketing, & Public Affairs Division and Customer Programs Division within the Department. The Energy Department launched clean energy services to most residents and commercial customers in early 2019.

Responsibilities
This position reports to the Assistant Director. It is responsible for customer relations, account and billing services, business development, community engagement, marketing and communications, and design and implementation of customer energy programs. The Deputy Director is an integral part of the Energy Department executive team and will have the following responsibilities:

  • Forecast SJCE's annual revenue plan and achieve targets. Track electricity usage, revenue, and cash collections by customer class.
  • Lead SJCE rate-making recommendations, implementation and communication of new rates.
  • Lead SJCE's account services function, developing and maintaining relationships with key customers including large load customers such as data centers.
  • Develop custom rates for large load customers as needed.
  • Coach the team to provide high quality customer service optimizing the User Experience (UX).

  • Oversee internal and contracted services for data management, billing services, and the customer call center. Liaise with PG&E and customers to resolve issues and optimize the Customer Experience (CX).

  • Direct the development and execution of comprehensive marketing, outreach, and communications strategies that promote SJCE programs, rates, and brand identity. Oversee all department communications including print, social media, e-newsletters, and the department's website. Conduct mandatory noticing activities.

  • Ensure clear, accessible, and multilingual communications for diverse community audiences.

  • Manage press releases and external relations. Serve as a liaison with the media and community groups to ensure SJCE is responsive to concerns. Schedule and deliver public and community presentations.

  • Provide direction, guidance, and review of community outreach and business development plans to increase customer participation, support customer retention, and improve cost-effectiveness.

  • Lead the planning, design, implementation, and evaluation of customer energy programs, including energy efficiency, demand response, electrification, and distributed energy resource initiatives.

  • Ensure programs align with state policy, regulatory requirements, and community priorities.

  • Foster partnerships with community organizations, technology providers, and regional agencies to expand program reach and impact.

  • Provide leadership and collaborate with staff across the department, the City Manager's Office, Finance Department, the City Attorney's Office, Planning Department, and economic Development as well as other Departments to achieve SJCE and City objectives.

  • Collaborate and build contacts with external stakeholders, including CalCCA, regulatory agencies, community organizations, and the public to ensure programs and services meet objectives, the needs of customers and community.
  • Seek out additional funding opportunities, innovative programs and new product offerings to advance mutually beneficial goals.

Learn more and apply

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