Team Manager, Artificial General Intelligence

Join the Frontline of AI and Machine Learning

Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced Machine Learning (ML) applications.

Key job responsibilities

We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions (SLS). In this role, as Team Manager, your key responsibilities will be:

• Manages team size of approximately 25 ML Data Associates.
• Responsible for known SLAs and task completion targets (within provided capacity) for specific customers, workflows and delivery priorities.
• Ensures ML data workflows are quality compliant. Analyzes ML data, tickets, productivity and efficiency metrics. Highlights trends, gaps, etc. Provides status reports.
• Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements.
• Liaise with Program Management and other global operations team leads to managing risks & proposing mitigation strategies.
• Provide regular, formal & informal feedback/coaching direct reports on demonstrating leadership principles in their role.
• Identify and help implement process-related improvement using methodologies such as Kaizen, Six Sigma, or Lean.
• Presents data in business meetings/reviews.
• Demonstrated passion for delivering a positive customer experience and maintain composure in ambiguous and difficult situations.
• Communicate effectively in Spanish and English.

If you're ready to make a significant impact in the world of AI and lead a team on the Frontline of Speech and Language Technology, we want to hear from you. Join us in shaping the future of artificial intelligence

• Bachelor's degree in a relevant field, such as Business Administration, Computer Science, Engineering, Social Sciences, Education, Translation and Interpretation, Communication or advanced college education or experience in a Leadership or related position with management.
• 2+ years of demonstrated people management/ leadership role with 15-20 direct reports on any organization within Amazon.
• Strong proficiency in English and Spanish across verbal, written, reading, and comprehension skills.
• Demonstrated people management/ leadership role with 15-20 direct reports.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Experience in managing process and operational escalations.
• Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed.
• Organizational skills with exceptional follow-through and attention to detail.
• Demonstrated adaptability to a constant and fast paced environment.
• Remarkable analytical, problem solving, logical reasoning and people skills.
• Excellent communication, strong organizational skills and very detail oriented.

• Experience with process improvement/quality control tools and methods.
• Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues.
• Strong proficiency in Portuguese across verbal, written, reading, and comprehension skills.
• Strong interest in hiring and developing people in their respective roles.
• Leadership experience in coaching and performance management.
• Experience with aspects of speech and language technology, Machine Learning, and Large Language Models.
• Demonstrated experience leading AI/AGI initiatives at a supervisory level Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.