Senior Manager, Application Support

LSEG (London Stock Exchange Group) is a world-leading financial markets infrastructure and data business.  We are dedicated, open-access partners with a commitment to excellence in delivering services across Data & Analytics, Capital Markets, and Post Trade. 

Backed by three hundred years of experience, innovative technologies, and a team of over 23,000 people in 70 countries, our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

 Position: Senior Manager, Reliability Engineer (RE)
 Department: Corporate Engineering within Reliability Engineering & Enablement (REE)

Overview:
 In this role, you will join our Corporate Engineering team within REE as a Senior Manager, Reliability Engineer. This team acts as a bridge between REE, Corporate Engineering and LSEG central engineering, operations, and compliance teams. The primary focus is to enable our CE DevOps teams to bring new software or features to production quickly and safely.

Key Responsibilities:

• Strategy Development: Develop and implement reliability engineering strategies focused on scalability and system performance.
• Central Requirements: Ensure all central requirements and changes are supported via aligned REE squads. The team will either directly implement the technical changes required or lead CE coordinated efforts where there are multiple capability dependencies.
• Tooling and Automation: Ensure correct tooling standards are followed, and operational tasks are automated.
• Compliance and Risk Management: Support CE compliance, security controls, and risk management.
• Performance Monitoring: Ensure an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs). Continuously review operating metrics and data to identify improvement opportunities.

• Technical Profile / Essential Skills:
• AWS: Associate Architect or relevant experience.
• DevOps: Experience with Terraform, CI/CD Pipeline, and API.
• Coding: Proficiency in Python.
• System Engineering: Experience with Red Hat/Windows.

• Experience: Extensive hands-on experience with Windows/Linux servers and cloud services (AWS/Azure/GCP).
• Framework Knowledge: Familiarity with the ITIL framework.
• Incident Management: Experience managing incidents, change requests, service requests, and driving TRT (Technical Recovery Team) calls.
• Troubleshooting: Strong troubleshooting skills on relevant platforms.
• Financial Markets: Basic understanding of financial markets is desirable.
• Communication: Ability to communicate effectively in English, both orally and in writing.
• Independence and Teamwork: Ability to work independently and in a team environment.
• Multitasking: Ability to manage own work and multitask to meet tight deadlines without losing sight of priorities.
• Collaboration: Collaborate with cross-functional teams including change, operations, and product management to ensure reliability engineering is integrated into the product lifecycle.
• Motivation: Highly motivated, self-directed individual with a positive and proactive attitude.
• Customer Focus: Customer and service-focused, with determination to meet their needs and expectations.
• Metrics and KPIs: Define and track key metrics and KPIs to measure reliability engineering success, including uptime, response time, error rate, and MTTR.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

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