Operational Risk Analyst I

The Operational Risk Analyst I is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.

Responsibilities:

• Participates in the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Provides governance and oversight may include (not limited to) technology operational risk, risk for example.
• Ensures that all product, operational, fiduciary, regulatory and payment system risks are actively identified, monitored, and adequately controlled
• Identifies system or process weaknesses, proposing resolutions that will mitigate the exposure and increase processing efficiency
• Integrates other control functions to ensure all risks are fully scrutinized
• Identifies risks that cross the businesses and organizing cross-functional solutions
• Additional duties as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Excellent written and verbal communication skills Ability to perform under pressure Ability to manage multiple tasks and priorities Ability to function independently. Proficient in MS Office Word, Excel and PowerPoint applications

Education:

• Bachelor's/University degree or equivalent experience
• English/Spanish
• Customer Service Experience
• Call Center Experience
• Inbound or Outbound Calls – Call Listening

Job Family Group:
Risk Management

Job Family:
Operational Risk

Time Type:
Full time

Most Relevant Skills
Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

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