Modern Workplace Technology Support Specialist

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

At Freudenberg Medical, we make products that save and improve the lives of people every day, all around the world. We are a global provider for medical device design and manufacturing with more than 2,500 employees. Innovation is at the core of our company, and we are proud of our industry-leading quality, lean manufacturing, and focus on innovation in products and processing technologies. Freudenberg Medical is an exciting place to work with lots of opportunity to learn, develop, and grow your career. Come join us and together we can make a difference in the future of healthcare.

Some of your Benefits
Diversity & Inclusion:
We focus on providing an inclusive environment and recognize our diversity contributes to our success.

On-site Medical Service:
Our on-site medical service can handle a variety of medical needs.

Health Insurance:
Rely on comprehensive services whenever you need it.

Personal Development:
We offer a variety of trainings to ensure you can develop in your career.

Cafeteria/ Canteen:
We offer fresh food on-site, both hot and cold.

Alajuela

Hybrid Work

Freudenberg Medical srl.

You support our team as

Modern Workplace Technology Support Specialist
Responsibilities

• Architect, deploy, and optimize modern workplace solutions using Microsoft 365, Teams, SharePoint Online, OneDrive. This will include: Incident Resolution and Service Request Fulfilment in the areas of Microsoft Cloud solutions.
• Responsible for submitting RFCs for any changes in the Microsoft Cloud systems
• Understanding the company's cloud computing strategy and making recommendations for improvements or new systems.
• Acting as Product Owner Support by keeping informed of service changes and investigating known issues.
• Stay current with Microsoft cloud developments Microsoft cloud developments and proactively identify ways to improve user experience, performance, and security.
• Developing and maintaining an ongoing training program for the business including all FM sites. Training should include CPIM lead sessions and scheduled sessions with Microsoft.
• Microsoft Teams integrations, Power Platform (Power Apps, Power Automate), and other collaborative tools.
• Developing and maintaining all documentation associated with cloud solution applications as necessary.
• Training and guiding end-users on how to use cloud services and applications effectively.
• Conception and implementation of IT concepts focused on ITIL-oriented processes around Client Systems
• Occasional project participation and management
• Performing software upgrades, as well as routine audits and system backups.
• Support PMO projects, audits, and eventual change to the methodology.
• Manages and maintains security roles and user access.
• Drives the continuous development and improvement of IT internal processes, standards and tools. Leads IT projects and initiatives.
• Participates in industry group forums and proactively researches new technologies, new business practices, industry standards and trends.
• Maintain adherence to Company policies, safety/ergonomic standards and good housekeeping practices.
• Other tasks assigned by manager.

Qualifications

• Bachelor's Degree (Preferred) or equivalent experience in Information Technology, Computer Science or relevant field.
• IT discipline experience 3-5 years.
• Desirable Certifications: Microsoft 365 Certified: Enterprise Administrator Expert.
• ITIL certificated; Power BI Data Analyst Associate; Azure Administrator Associate; Security, Compliance, and Identity Fundamentals.
• Proven work experience as a cloud support specialists or similar role.
• Expertise in On-Prem Active Directory & Azure Active Directory, with knowledge on Conditional Access and Identity Governance.
• Strong understanding of Microsoft Teams, Exchange Online, SharePoint Online, Experience must include.
• SharePoint Design & Migration.
• Teams Design and configuration.
• Experience with Microsoft Power platform.
• Build custom apps with MS Power Apps.
• Automate workflows between apps using Power Automate.
• Provide business intelligence, create reports and create dashboards from various data sources using Power BI.
• Data modelling, and workspace governance.
• Familiarity with Microsoft security frameworks and compliance tooling.
• ITIL certificate and/or work experience with ITIL & ITSM Concepts.
• Excellent communication and stakeholder management skills.
• Strong communication skills to assist and explain cloud technology.
• Desired, Knowledge of Endpoint Manager / Azure-based infrastructure including identity, virtual desktop (AVD), and endpoint management solutions.
• Knowledge of Azure IaaS/PaaS services, ARM templates, Bicep, Terraform, or similar IaC tools.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.