Senior ServiceNow Administrator

hace 1 semana

San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary
We are seeking a Senior ServiceNow Administrator to support and enhance our client's ServiceNow platform in collaboration with Auxis teams and internal stakeholders. This role requires deep hands-on expertise in ServiceNow administration, configuration, and optimization, with a focus on delivering automation, integrations, and innovative solutions aligned with industry best practices.

Responsibilities

  • Administer, configure, and maintain the ServiceNow platform to ensure optimal performance and user experience.
  • Collaborate with cross-functional teams to gather requirements and implement platform enhancements.
  • Develop and deploy workflows, business rules, UI policies, client scripts, and integrations to support business processes.
  • Lead and support projects involving automation, Virtual Agent (chat), integrations, and emerging ServiceNow capabilities.
  • Monitor platform health, perform upgrades, patching, and ensure compliance with ITSM/ITIL best practices.
  • Provide technical guidance, documentation, and training to internal teams and end-users.
  • Troubleshoot and resolve complex platform issues promptly.

Qualifications
Skills and Experience

  • 5+ years of hands-on experience as a ServiceNow Administrator or Developer.
  • Strong expertise in ITSM modules (Incident, Problem, Change, Request), and experience with Service Catalog , CMDB , and Workflows .
  • Experience implementing integrations via REST/SOAP APIs , MID Servers, or other tools.
  • Familiarity with Virtual Agent , AI Search , or Performance Analytics is a plus.
  • ServiceNow certifications (CSA, CIS, CAD) are preferred.
  • Excellent communication and collaboration skills.
  • Strong analytical thinking and problem-solving abilities.

Preferred Experience

  • Supporting large enterprise environments and multi-team collaborations.
  • Working with Agile methodologies and change management processes.
  • Exposure to additional ServiceNow modules (HRSD, ITOM, SecOps, etc.) is a plus.

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