Associate, Information Technology

hace 4 días

Costa Rica 3Pillar A tiempo completo
Elevate your expertise to new heights at 3Pillar, the premier destination for trailblazing engineers like yourself. Picture collaborating with industry leaders, spearheading transformative projects that redefine urban living, establishing new media channels for enterprise companies, or driving innovation in healthcare. Our mission is to revolutionize the tech landscape, and your skills are integral to achieving this ambitious goal.
We are looking for a passionate Software Developer with extensive expertise in Associate, Information Technology. It´s a hybrid role (remote-on site) Job Responsibilities
  • Systems and user accounts management.
  • Providing IT support for company employees.
  • Troubleshooting network and server issues (L1).
  • Ensure the security of company systems and data through thoughtful diligence, adherence to company policies and procedures.
  • Performing onboarding & offboarding tasks for the company employees.
  • Support on audio and video communications and collaboration systems.
  • Create and maintain high-quality documentation.
  • Hardware and software inventory control.
Requirements tools
  • Scripting knowledge on bash, powershell or Python.
  • Good understanding of networking concepts and communication protocols.
  • Good understanding on Active Directory administration.
  • Setup and troubleshooting Mac, Windows and Linux operating systems.
Requirements must have
  • Excellent English skills (spoken and written).
  • Excellent communication skills.
  • Excellent collaboration / teamwork skills.
  • Hands on experience on help desk / end user oriented support.
  • Ability to work well in a team environment as well as independently.
  • Willing to go to the office, it´s a hybrid role.
  • Tier 1 technical support.
  • Customer experience and customer satisfaction-oriented.
  • Strong in Linux system administration, configuring and maintaining Linux-based systems and monitoring their performance.
Requirements nice to have
  • Good knowledge and understanding of the Information Technology security concepts.
  • Good knowledge of data backup and recovery.
  • Atlassian stack knowledge.
  • Google business suite knowledge.
Benefits
  • Medical Insurance benefits as per company policy. 
  • Life Insurance as per company policy
  • 12 days of paid vacation, sick leave and paid holidays as per local law
  • Paternity and maternity leave as per as per local law
  • Marriage, bereavement and graduation leaves as per company policy
  • Sick leave and paid holidays as per local law
  • Christmas bonus as per local law
  • Saving Fund "Asociacion Solidarista"
  • Beach house (Managed by the Asociacion Solidarista)
  • Discounts in local shops
  • Direct deposit of payroll.
  • Paid professional certifications #LI-Remote
What is it like working for 3Pillar Global?
At 3Pillar, we offer a world of opportunity:
- Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach.  - You will be part of a global team, learning from top talent around the world and across cultures, speaking English every day. Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams.  - We're big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on well-being. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best. - Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries. - We are an equal-opportunity employer. It goes without saying that we live by values like Intrinsic Dignity and Open Collaboration to create cutting-edge technology AND reinforce our commitment to diversity - globally and locally. 
Join us and be a part of a global tech community   Check out our Linkedin site and Careers page to learn more about what it's like to be part of our #oneteam 
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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