Technical Support Engineer

hace 5 días


San José, San José, Costa Rica Microsoft A tiempo completo

Product/Process Improvement Identifies and provides feedback to address process gaps in an effort to streamline processes and shares best practices broadly. Identifies potential defects and escalates to more senior engineers to resolve. Applies broad knowledge of automated tools being used across other technologies and products. Develops intermediate level competence on support topics. Ensures customers stay informed as to the status/solution of their issue. Performs in-depth product troubleshooting and remediation when needed. Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues. Required/minimum qualificationsBachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *



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