Complex Program Manager

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Kyndryl Consult brings together Kyndryl's worldwide IT service delivery capabilities to partner with our client's and support their mission critical operations. Our mission is to leverage Kyndryl's global scale and advanced technology to deliver transformative solutions that are automated, repeatable, and globally integrated. Kyndryl's IT services span across multiple technologies including Cloud, Digital Workplace Services (DWS), Network & Edge, Security, Resiliency, Application, Data & AI, Mainframe and more.

As a
Complex Program Manager,
you'll be working with our new and existing clients to provide end-to-end program management for the transition and transformation of critical technology systems with accountability for the success and performance of the program.

You will work closely with our clients (Senior, Executive, C-suite), internal Kyndryl teams (Account, Consult Practices, Delivery, Sales, Solutioning, Technical Solution Managers and Markets), and Client and Kyndryl Vendors.

Complex Program Management involves managing projects with high levels of uncertainty, ambiguity and interdependencies, requiring proactive strategies to address complexity and increase program success. You will be co-creating and ensuring accurate, high-quality deliverables and responsible and accountable for the integration of multiple teams across Kyndryl for end-to-end implementation of targeted solutions, which may include:

• Walk In Take Over (WITO) of services from clients or incumbent vendors.
• Knowledge Transfer process and execution.
• Hyperscaler Migrations to public and private clouds.
• Network Implementations – WAN/LAN.
• Digital Workplace Services – Services Desk, deskside/field services, ServiceNow and mobile device management.
• Process and Security Standards Documentation/Implementation – Security compliance and regulation, identify and access Management, client security documentation.
• Datacenter/Infrastructure Buildout – Server, network (WAN/LAN), storage, backup.
• Datacenter Consolidation/Migration/Modernization – Discovery, migration planning, migration execution.
• Mainframe migration to zCloud.
• PMO as a Service.
• Infrastructure Management Tools Deployment.
• Disaster Recovery/Service Resiliency implementations.
• Organizational Change Management (OCM).

In your role you will specifically be responsible for:

• Apply strong project management disciplines in program governance, including stakeholder, issue, risk, financial, and change management.
• Build and lead highly motivated teams to ensure program delivery meets all commitments. You will need to be approachable, resilient under pressure, provide ongoing coaching and mentoring, and effectively evaluate alternate points of view and trade-offs to find a solution acceptable to all parties.
• Proactively manage and communicate (i.e. Executive level and C-Suite) the status of the program against program schedule.
• Support new business opportunities: Work with our Sales Opportunity Owner and solution teams to create the high-level deal strategy/approach and the solution proposal, developing the Statement of Work (SOW) including solution, schedule, risk assessment and cost model.
• Independently support Kyndryl existing and new logo client solution requests (i.e. Request for Proposal, Request for Service, Request for Information, etc.).
• Ensure the proposed solution, cost case, and schedule are viable and successfully attainable.
• Develop and co-create accurate, high-quality engagement/pursuit deliverables, including Request for Proposal responses, cost cases, client oral presentations, program schedules, solution summary documents content for contracts, client dependencies, and solution risks and assumptions.
• Actively participate in solution reviews, cost case optimization, lessons learned, price release, and commercial reviews.
• Establish and maintain client relationships with high-level decision makers and become the client's trusted Kyndryl partner for the successful delivery of the program, which is measured by the Net Promoter Score (NPS).
• Drive programs that add value to our business and our clients, by executing quality programs to scope, schedule, and budget.
• Effectively articulate the value proposition (concepts, ideas, recommendations, and technical knowledge) to the program stakeholders, including client and Kyndryl executives.

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you're open and borderless – naturally inclusive in how you work with others.

To be successful in this role you will have the following skills and expertise:

• At least 6+ years of experience in Solutioning, Engagement processes, and leading IT Infrastructure Programs and/or Client relationship management.
• Bachelor's degree or equivalent.
• Project Management Professional (PMP) certification or equivalent.
• Successful experience as a Program Manager for at least 3 Complex IT Programs.
• Proven program governance knowledge and experience, including Issue, risk, and escalation management.
• Excellent C-suite and Executive presentation and communication skills.
• Process management and continuous improvement experience.
• Strong leadership and analytical skills.
• Strong negotiation and stakeholder management skills.
• Experience with Microsoft Project tool or equivalent.
• Excellent verbal and written skills in English.

Preferred Experience

• PgMP (Program Management Professional) Certification.
• Experience in managing vendor relationships and contracts.
• Strong background on Financial Management.
• Strong analytical mindset with experience in program performance metrics.
• Familiarity with data visualization tools like Power BI is a plus.

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.