Senior Security Operations Engineer

How You'll Support Our Mission

ESO's teams are growing, and our software is in demand globally by firefighters, paramedics, hospitals and governments. To meet this demand, we are building an industry-leading cyber security team in Belfast to protect our customers and data from a variety of fast moving and constantly evolving threats.

We are looking for a Senior Security Ops Engineer to join our global team. This role will work alongside our wider Security, IT, development, platform and business teams across the world.

You will be helping to lead incidents, whilst also reviewing and responding to both internal and external alerts, assisting users in how to operate securely and ensuring that our controls are healthy across our technology estate.

We want our colleagues throughout ESO to operate securely, but with a high degree of autonomy and minimal security constraints, so we will be implementing automated controls, approvals and governance to enable this. You will be part of a high functioning, motivated and forward-thinking team. You have the chance to join a growing and passionate team, working on critical products, whilst being supported with training opportunities and mentoring.

Joining our team will be an amazing and truly rewarding experience.

What You'll Be Doing – the day to day

• Triaging and actioning alerts / incidents generated by internal security tools and control systems, and external data sources ESO subscribes to

• Running security incidents as needed through to resolution – prioritising response and containment, liaising with stakeholders, assisting with investigation and root cause analysis

• Ensuring controls are successfully deployed and healthy across our technology estate

• Dealing operationally with identity and access management requests, specific to privilege management and systems access

• Assisting with vulnerability management program across the organisation

• Assist in the delivery of the identity lifecycle governance, process and compliance reporting

• Helping to create policies and procedures for responding to alerts, events and incidents

• Monitoring the security compliance of systems

• Helping ESO colleagues get answers to security questions

• Be a key part of our cyber security team, with tangible impact on the security of our systems.

• Respond to security and compliance issues generated via analysis or automated tools

• Work collaboratively cross-team, to impart your expertise across the organisation.

• Be in the detail, working shoulder-to-shoulder with our technology teams.

Who You Are - some of the essential things required to be successful in the role

• At least 4 years' experience in a technology or security role, including Microsoft technologies

• Your experience must include some or all of the following:

• Securing systems by deploying patches and antivirus / antimalware / EDR solutions

• Working with networks: switches, firewalls, wireless access points

• Working with toolsets such as vulnerability management, SIEM, PAM, IDS/IPSor DLP platforms

• You should also:

• Be well versed in Microsoft, Linux and macOS operating systems

• Have a passion for what you do and understanding how your work impacts ESO's success

• Be self-motivated to get answers and understand root causes

Who You Are – it's desirable if you have any of the following

• Experience or certifications in Microsoft Defender suite, Zscaler product suite, Tenable, NinjaOne
• Experience or certifications in Microsoft Azure, Microsoft 365 suite, Defender suite, Microsoft Sentinel, Privileged Identity Management, Purview

About ESO

ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today's EMS agencies, fire departments, and hospitals. We're small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica

Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don't match all the qualifications on the job description, we encourage you to apply anyway We are looking for passionate, innovative, and authentic people to help drive our mission.

All offers are contingent upon a successful background check.

ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.

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