Veeam Backup for Windows Engineer

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world's biggest brands. The future of data resilience is here - go fearlessly forward with us.

About The Role
The Veeam backup for Windows technical support engineer is a trusted role providing technical assistance to fellow IT Professionals, using broad and in-depth troubleshooting skills and product knowledge to solve challenging technical issues.

What You'll Do

• Provide technical support and troubleshooting for Veeam Software's clients via telephone, email, and web conferencing
• Proactively stay up to date with all the latest technologies concerning Veeam's products and the underlying technologies
• Research and troubleshoot customer problems and inquiries
• Update and work assigned cases in a timely manner
• Maintain strong customer rapport and excellent, timely communication
• Contribute to documentation to build Veeam's knowledge base

What You'll Bring

• Advanced use of administrator level tasks for Windows Server and Desktop Operating Systems
• Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS)
• 1-3 years of technical troubleshooting experience in a role where problem resolution skills were required
• Certifications in server and networking highly desired
• Excellent communications skills (verbal and written)
• Able to work independently in a fast-paced environment
• Operate effectively in stressful situations

Bonus Skills

• Database engines (SQL/Oracle)
• Microsoft Exchange/ SharePoint server administration
• Active Directory/Domain Controller administration
• Wireshark (tcp dump)
• Application performance analysis
• Hypervisor Experience: VMware or Nutanix
• VSS

What You'll Get

• Two weeks of paid vacation, plus 3 global VeeaMe Days for self-care
• Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents
• Medical, dental, and vision coverage fully funded for employees and dependents
• Mental health support, therapy sessions, and virtual care via SupportLinc EAP
• Retirement and social security contributions through Costa Rica's statutory programs
• Life insurance equal to 24x monthly salary, plus disability and funeral coverage
• Daily cafeteria subsidy
• Fertility, adoption, and surrogacy support, plus 24 paid volunteer hours through Veeam Cares
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O'Reilly) and mentoring through our MentorLab program

Please note: The position is based in San Jose, Costa Rica. Please be advised that if the applicant is permanently located outside of Costa Rica, Veeam reserves the right to decline the application for this position. All applications must be submitted in English.
Veeam Software is an equal opportunity employer
and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.