Remote Maintenance Operations Supervisor
hace 6 días
If you're someone who thrives on structure, communication, and results - and you aren't afraid to hold people accountable - this role was made for you.
Are you:
- Confident leading others, setting expectations, and ensuring your team follows through?
- Skilled at giving clear, direct feedback and guiding technicians toward better performance?
- The kind of person who owns your results and takes pride in delivering high-quality work every single day?
- Someone who naturally keeps things organized and enjoys creating systems that make operations run smoother?
- Able to stay level-headed and solution-focused when things get busy or unexpected issues pop up?
As our Remote Maintenance Operations Supervisor, your primary responsibility is to lead and manage a team of field technicians. You'll set expectations, coach in real time, and ensure your team delivers high-quality work on schedule.
You will also coordinate maintenance operations by assigning work orders, prioritizing urgent requests, and keeping communication flowing between technicians, residents, and internal teams.
What We Offer
- $10 USD/hour starting base pay + up to 20% monthly performance compensation
- Annual professional development reimbursement
- Fully remote position with a supportive, high accountability team
- 10 days of accrued PTO in the first year + 6 U.S Holidays + Your Birthday off
Key Responsibilities
Leadership & Performance Management
- Set daily expectations around routes, communication, and documentation
- Coach technicians to improve their performance and professionalism
- Hold your team accountable to metrics like response time, completion rate, accuracy, and documentation
- Address issues such as missed appointments, delays, or incomplete notes/photos
- Document performance concerns and partner with leadership on corrective action
Dispatching & Operations
- Assign and prioritize work orders based on technician skill set, urgency, and geography
- Monitor real-time progress and make necessary adjustments
- Communicate with residents to confirm appointments and manage expectations
- Review timecards, materials, and notes for accuracy before closing out work
- Track KPIs and identify opportunities for process improvement
- Collaborate with the maintenance leadership team on scheduling, routing, and resource allocation
Required Qualifications
- 5+ years of dispatching/scheduling experience
- Experience dispatching 3-5 technicians simultaneously
- At least 3 years of people leadership experience in a performance drive environment
- Solid knowledge of maintenance operations (material cost, labor, repairs, etc)
- Strong English communication skills, both written and verbal.
- Reliable high-speed internet connection Mbps download / 10-20 Mbps upload), dual-monitor setup, and functioning camera/microphone.
Preferred Qualifications
- Familiarity with awork order/field service management system
- Experience coordinating high-volume work orders
- Experience working with KPIs, and Performance dashboards
- Experience in a customer service-oriented role
If you're ready to lead a technician team and own daily operational success, we want to hear from you.
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