Junior Customer Service Representative
hace 7 días
Job Summary
Join our dynamic team as a Policy Servicing Executive where you will play a crucial role in managing life and annuities insurance policies. With your expertise in MS Office and insurance domain knowledge you will ensure efficient policy administration and contribute to enhancing customer satisfaction. This office-based role requires proficiency in English and offers a day shift schedule.
Responsibilities
- Manage and oversee the administration of life and annuities insurance policies to ensure accuracy and compliance with company standards.
- Utilize MS Office tools to efficiently process policy documentation and maintain organized records.
- Collaborate with cross-functional teams to address policy-related inquiries and provide timely resolutions.
- Analyze policy data to identify trends and opportunities for process improvement.
- Communicate effectively with clients to provide clear explanations of policy terms and conditions.
- Ensure all policy servicing activities adhere to regulatory requirements and company policies.
- Support the development of training materials and resources for policy servicing processes.
- Participate in regular team meetings to discuss policy updates and share best practices.
- Assist in the preparation of reports and presentations related to policy servicing activities.
- Contribute to the continuous improvement of policy servicing workflows and procedures.
- Provide exceptional customer service by addressing client concerns and ensuring satisfaction.
- Collaborate with IT teams to implement system enhancements for policy servicing operations.
- Monitor industry trends and developments to keep the team informed and competitive. Qualifications
- Demonstrate proficiency in MS Office applications to efficiently manage policy documentation.
- Possess strong knowledge of life and annuities insurance to effectively administer policies.
- Exhibit excellent communication skills in English for clear and effective client interactions.
- Have a keen eye for detail to ensure accuracy in policy servicing tasks.
- Show ability to work collaboratively within a team to achieve common goals.
- Display problem-solving skills to address policy-related challenges and improve processes.
- Maintain a proactive approach to learning and adapting to industry changes.
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