Director of Human Resources Operations

**Job Number** 24083193

**Job Category** Human Resources

**Location** Nekajui a Ritz-Carlton Reserve, End of the 253 National Route, Peninsula Papagayo, Liberia, Guanacaste, Costa Rica VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Position directs and works with human resource employees on recruitment, total compensation, employee relations and training and development. Executes against objectives outlined in the Human Resource Business Plan and delivers services that meet or exceed the needs of employees and enable business success. Ensures compliance with applicable laws and regulations as well as Standard Operating Procedures.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.

OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.

**CORE WORK ACTIVITIES**

**Managing Legal and Compliance Practices**
- Ensures terminated employee files are retained for the required length of time.
- Ensures compliance on all human resource audits.
- Ensures proper documentation of all progressive disciplinary action is kept in employee file.
- Ensures compliance with key policies (e.g., Sexual Harassment, Non-Harassment, Non-Discrimination, No Solicitation).
- Works with the unemployment services provider to respond to unemployment claims.
- Attends unemployment hearings and ensures property is properly represented.
- Ensures employees are treated fairly and equitably.
- Ensures Guarantee of Fair Treatment policy is consistently followed and proper documentation is maintained on all disciplinary issues.
- Ensures employees are treated fairly and equitably and that issues are brought to resolution.
- Administers property policies fairly and consistently.
- Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Managing Human** **Resources Communication**
- Communicates changes to the benefit plans in a timely manner.
- Communicates property rules and regulations via an employee handbook.
- Coaches managers on progressive discipline process.

**Managing Staffing and Employee Development Activities**
- Participates in the interviewing and hiring of Human Resources employee team members.
- Ensures performance evaluations and merit increase paperwork are maintained in employee files.
- Manages performance appraisal process (e.g., ensures reviews are conducted in a timely manner, increases are processed quickly, and management performance appraisal is completed).

**Maintaining Employee Relations**
- Establishes and maintains open, collaborative relationships with employees.
- Utilizes an “open door” policy to address employee problems or concerns in a timely manner.
- Ensures effective employee communication channels are established and active in departments.
- Ensures employees establish and maintain open, collaborative relationships with their team members.
- Strives to improve employee retention.
- Monitors work environment for signs of union organization.
- Solicits employee feedback.
- Organizes Spirit to Serve Our Communities events.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlto