Partner Success Specialist

hace 7 días

San Rafael, Costa Rica Uber A tiempo completo

**About the Role**:
The Partner Success Specialist role is an outstanding opportunity to demonstrate your relationship and portfolio leadership skills for the assigned territory. This role focuses on post-sales of Medium-to-Big Sized Business, deepening the relationship with our restaurant partners to increase retention as well as driving business growth, with mutually helpful outcomes Partner Success Specialists are essential to retaining our highest value accounts, ensuring partners are successful on our platform and exploiting opportunities to improve core business metrics for our restaurants and for Uber Eats
**What You'll Do**:

- Lead post-deal partner management for a high value and potential portfolio of our partners
- Own partner relationships to yield tangible metrics outcomes. Achieve revenue growth targets for your partners, upsell new product features and ensure high retention by driving mutual business value
- Be the voice of the customer to internal team members - translate their needs and advocate on their behalf
- Understand the stakeholder landscape and ensure we have positive relationships throughout our restaurant partner organizations
- Conceive, design and lead growth initiatives with our partners and drive through to completion, working cross functionally with Uber's internal teams and our partners
- Set, supervise and report on performance metrics of restaurant partners, run monthly/quarterly business reviews
**What You'll Need**:

- 1-2 years of customer or partner facing experience. Quota-carrying experience preferred
- Previous customer-facing experience and have been accountable for achieving business targets or delivering a quota
- Proficiency in Spanish and Business English
- Track record of outperforming metrics-based business goals
- Commercial acuity. Understanding of how businesses and organizations work and how to navigate a partner's business
- Excellent interpersonal skills and the ability to manage diverse stakeholders across businesses and levels
- Project management and organizational skills. Experience working cross-functionally strongly preferred
- Marketing experience is a plus
- SQL knowledge
- Validated analytical decision making

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