Analyst, IT Ops Services

hace 1 semana

Provincia de Cartago, Costa Rica Edwards Lifesciences A tiempo completo

**Key Responsibilities**:

- Develop region-specific native language course material and communications (training material, web-based training, videos)
- Deliver one-on-one and custom training in region-specific native language
- Provide support and training
- Serve as regional Focal/VoC to ensure consistent global training
- Work with the SMEs in regard to training material and content to be covered; update training documents as needed
- Perform administrative duties associated with conducting instructor-led training (including all pre-training prep work, administering schedules, obtaining system logins, sign-in sheets and post-training assessments, travel coordination, conference room and IT setup, training calendar invitations and management)
- Manage regional IT course offerings in LMS
- Maintain updated records of training curriculum and materials
- Monitor and report VoC metrics to ensure continuous improvement
- Perform related duties as assigned or requested
- Develop, create, and implement IT processes and policies as it relates to Change Management/Control, Compliance, Governance, and Vendor Management including activities within the full life cycle of the designated IT processes such as:

- Negotiates and interprets change requests to IT systems to ensure they are managed in a controlled manner and determine and follow up on any additional technical information that may be needed.
- Develops and creates internal and external processes for IT Governance (e.g., system and data access.
- Collaborates with IT stakeholders to negotiate and establish vendor contracts and service level agreements.
- Compiles and consolidates data for recurring and ad-hoc management reporting and metrics

Education and Experience:
Bachelor's Degree in Computer Science, Business, or related discipline, 2 Years of experience previous related experience required.

Additional Skills:

- Experience as an IT Trainer, Technical Trainer or similar role
- Proven ability to present technical training material to groups of 10+ participants
- Adaptable to changing priorities and direction
- Good understanding of corporate computer security principles
- Excellent communication skills with the ability to explain technical terms plainly
- Ability to interact professionally with all organizational levels
- Ability to adapt to colleagues with diverse cultural backgrounds
- Limited knowledge of industry practices and standards
- Applies company policies and procedures to resolve routine issues
- Develops competence by performing structured work assignments
- Additional certification in training (e.g. Certified Technical Trainer) is a plus
- Excellent problem-solving, organizational, analytical and critical thinking skills
- Fluency in Portuguese is a plus
- Ability to travel (30%)
- Adhere to all company rules and requirements (e.g. pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others, as well as to the protection of the environment and prevention of pollution under their span of influence/control
- Experience working in a FDA regulated environment preferred
- Good organization and time management skills
- Good written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills.

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