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Back Office Analyst
hace 3 semanas
**Role: Back Office Analyst**:
- High School diploma.
- Minimum of 1 year of data entry experience is required
- Strong communication/negotiation skills both verbally and written.
- Feel comfortable working in an autonomous environment where you are expected to resolve customer’s issues on your own.
- Deadline & detail oriented.
- Great organizational and time management skills.
- Must be proficient in using Microsoft Word, Excel, and Outlook.
- Ability to think logically when working on customer accounts.
- Critical thinking and analytical skills are required to perform daily tasks.
- **Activities to Perform**:
- Use and maintain MS Excel worksheets to track productivity and completion of assigned projects and tasks.\
- Document customer profiles with proper customer notations
- Manage and process requests that are submitted from other department
- Update current customer profiles per customer requests
- Maintain spreadsheets and perform mail merges in order to print and mail letters/documents to customers.
- Meet all Productivity, Quality, and Efficiency standards set forth by leadership.
- Analyze work assigned and report opportunities.
- Maintain department Quality and Handle Time SLA’s.
- Other duties and special projects as needed.
- **Languages**: English**
- **About Softtek**:Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India, Softtek helps improve and produce predictable outcomes for top-tier corporations in over 20 countries. Softtek is the creator and a leader of the nearshore industry.
