Trilingual Sps Associates

hace 1 semana

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Proficient in English/Spanish and Portuguese
- Demonstrated effective, clear and professional written and oral communication and attention to detail
- Customer oriented
- Understanding of quality and metrics processes
- Ability to embrace constant change with flexibility and good grace
- Demonstrated appropriate sense of urgency and adaptability in response to changing business needs
- Schedule flexibility to work at least one day of the weekend
- High School Diploma

Job summary
We are looking for trilingual Selling Partner Support Associates (english and portuguese) to be the primary interface between Amazon, our Sellers and Vendors. We obsess over providing world class support, technical assistance and account management services to our global partners.

**Responsibilities**:

- Demonstrates ownership of every Seller interaction to achieve successful first time resolution on all contacts
- Demonstrates the ability to work independently while using departmental resources, policies and procedures
- Maintains high performance metrics such as quality, productivity, first contact resolution, and attendance
- College Degree or currently in first or second year of obtaining an undergraduate degree
- 6 months experience within a customer service and contact center environment

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