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Azure Rapid Response Identity
hace 3 semanas
Our Organization:
Do you have a passion for Cloud Services? Do you want to be a key technical leader in a rapidly growing & profitable “Enterprise” cloud service? Does building the Services infrastructure of a cloud service excite you? If you want to join a fast-paced team & have an impact on a growing online business, this is the opportunity for you to drive the evolution of Microsoft Azure Rapid Response Support while keeping customer satisfaction as the top priority This is an opportunity for you to be constantly learning as the Platform expands to provide broader capabilities to our customers, enable customers using a service rather than on premise Microsoft products, and to work in collaboration with multiple Microsoft teams inside of Customer Service & Support (CSS), Engineering and Operations teams.
Our Culture:
Our culture is built around attributes that drive our every decision, and our every action.
- Customer obsession - Our people are relentless in the pursuit of truly exceptional customer experiences that are easy, insightful and trusted.
- Growth mindset - Our people focus on learning, improving and being open about change.
- Diverse and inclusive - We celebrate and leverage our cultural differences as it makes us a stronger organization and provides the best experience for our engineers and customers.
- One Microsoft - We believe in a boundary-less organization, unlocking the collective genius and building great experiences.
- Making a difference - We think beyond the traditional measures of business or individual success and believe that our work is purpose driven, improving lives worldwide.
Our Role:
As a Support Escalation Engineer, you will have the opportunity to leverage tools and troubleshooting skills to solve technically complex problems while working with our most strategic enterprise customers. You will be a technical leader and will have many opportunities to assist in the growth of other engineers through one-on-one mentoring, one-to-many education scenarios and problem-solving collaboration. As a member of this organization, you will benefit from access to a comprehensive panel of experts as well as the opportunity to work directly with our Development team.
**Responsibilities**:
- Ability to build business relationships with key customer contacts and Technical Account Managers and enhance the trust. As a Customer Lead:
- Participate in regular governance calls with assigned customers and account team stakeholders; solicit customer support needs, blockers, challenges, and any concerns around their support experiences, then leverage available resources to address.
- Capture key customer context and raise awareness of events and/or need-to-know information across the team.
- Identify problems and/or improvement opportunities via routine review of customer case trends; track and drive mitigation, solution development, and/or team awareness.
- Share best practices and other resources based on customer Azure usage areas and observed trends.
- Ability to quickly identify customer issues to specific Azure Services or Azure Platform
- Respond to and resolve critical customer issues by performing depth analysis work and engaging with the Engineering Group effectively.
- Develop tools, scripts to automate troubleshooting activities and explorer diagnostic opportunity on Tenant based monitoring/alerts.
- Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
- Act as technical leader, mentor, and role model across the ARR business.
- Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
**Qualifications**:
Qualifications
Required/Minimum Qualifications
- 3+ years technical support, customer facing, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience.
- 5+ years of technical experience in three or more of the following:
- Windows System Administrator with good Active Directory knowledge and troubleshooting skills
- Strong knowledge of Microsoft Windows Servers and Client Operating Systems
- Troubleshooting skills in AD FS (Active Directory Federation Services) or other identity providers
- Troubleshooting skills on at least one of the Microsoft Synchronization Engines, FIM/MIM, DirSync, AADSync or AAD Connect
- Knowledge related to Microsoft Office 365 Cloud Services/Azure Active Directory
- Knowledge of Azure B2C, B2B, MFA and Conditional Access
- Cloud Application Management and configuration
- Use of a Representation State Transfer (REST) API set and understanding of RESTful API development.
- Module-View-Controller (MVC) architecture and MVC Development
- Experience with client-side OAuth protocol libraries such as Azure Active Directory Authenticatio
