Customer Service Representative

hace 4 días

San José, Costa Rica TD SYNNEX A tiempo completo

**Job Purpose**:
As a **Partner Operations Manager I,** you will play a crucial role in maintaining and enhancing our vendor partnerships by efficiently managing various operational tasks. Your primary responsibilities will include updating and managing price files, providing entry-level customer response for presales requests including pricing/quoting, services and/or deal registrations in support of our vendors.

**Responsibilities**:

- Regularly update price files to ensure accurate and up-to-date pricing information.
- Maintain a systematic approach to organizing and managing price files to facilitate ease of access and retrieval.
- Ensure agreements align with company policies, legal requirements, and specific partner needs.
- Generate timely and accurate quotes for partners based on their specific requirements and pricing guidelines.
- Communicate effectively with partners to address any queries or concerns related to the quotes.
- Familiarize yourself with the quoting requirements of various vendors and suppliers.
- Stay updated on changes in vendor quoting policies and effectively incorporate them into the quoting process.
- Collaborate closely with the vendor teams to understand their vision, priorities, and goals.
- Execute tasks and projects from vendor teams while maintaining clear and effective communication.

**Knowledge, Skills and Experience**:

- 1 Years of relevant work experience
- Proficiency in **English **(oral and written) is **required**:

- Customer Service background
- Basic knowledge in Microsoft Office (Outlook, Teams).
- Knowledge in Excel and Word - desirable.
- Possesses basic data entry skills.
- Able to communicate clearly and convey necessary information.
- Able to execute instructions and to request clarification when needed.
- Able to use common office equipment.
- Able to perform basic mathematical calculations.
- Able to adjust readily to change and adapt as needed.
- Able to constructively work under stress and pressure when faced with high workloads and deadlines.

**Working Conditions**:

- Remote with occasional office attendance required.

**What's In It For You?**
- ** Elective Benefits**: Our programs are tailored to your country to best accommodate your lifestyle.
- ** Grow Your Career**:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- ** Elevate Your Personal Well-Being**: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- ** Diversity, Equity & Inclusion**:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- ** Make the Most of our Global Organization**: Network with other new co-workers within your first 30 days through our onboarding program.
- ** Connect with Your Community**: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

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