Global Payments and Account Monitoring Lead

Citi’s **Supply Chain Operations (SCO) **delivers secure buying and paying channels for third party vendors and employee reimbursements in 90+ countries globally as part of the broader **Chief Operating Office** **(COO)** organization. Our mission as the purchase to pay operations team (Supply Chain Operations) responsible for purchase orders, invoice processing, payments of >$40billion per year and employee expense processing is to provide Global exemplary service with strong controls, driving enhanced user experience and superb customer/ supplier satisfaction, through simplification and standardization of processes and system automation, delivered by diverse, passionate and highly talented individuals. Job Purpose: The SCO Payments and Account Monitoring Lead is a senior level manager role accountable for all SCO Operations Payments and Account Monitoring functions. Reporting to the Regional SCO Operations Head, this position is responsible for ensuring all Account Monitoring and Payment Execution functions are consistent across all SCO Citi Service Center (CSC) locations. - NOTE_: This role is available to be based in all existing SCO CSC locations (Dalian, Tampa, Budapest, Costa Rica and Chennai)_ This position is responsible for two functions within the SCO P2P Operations. First, Payments refers to the management, leadership, and oversight of the P2P Operations sub-function of the execution of payments and payment files, both in local and foreign currency, largely focused on countries whereby payments are not fully automated. Account Monitoring is the sub-function that manages, actions, identifies root cause, and reports on exceptions relating to bank accounts that SCO Operations owns under the “Account Owner” responsibility. Specifically, this role: - Assure performance and drive global standardization and automation of processes and improvement programs, in partnership with SCO Regional Operations Heads. - Owns the end-to-end process standards across all regions and countries, being fully responsible for its implementation, as well as the effective adherence to global standards - Oversees SCO Ops daily operations, monitoring Key Process Indicators (KPIs) and Key Risk Indicators (KRIs) daily/as published, tracking breaches to defined thresholds, and escalating issues to senior management as necessary - Co-designs global Capacity Planns with Region SCO Ops Heads and actively participates in monthly reviews to continuously identify opportunities to improve operations’ productivity efficiency and effectiveness - Co-defines Ops team’s process related goals with Region SCO Ops Heads, setting clear targets that teams will be measured on - Embeds a culture of coaching staff whilst actively monitoring and assessing peoples’ development needs and training opportunities - Represents the global process on global Internal and External audits/regulatory matters, working hand-in-hand with Region SCO Heads to support local/regional audits and regulatory reviews - Owns and drives global Corrective Action Plans (CAP) closures to ensure timely remediation of control failures - Co-develops and maintains Continuity of Business (COB) plan with Regional SCO Ops Heads, coordinating its testing periodically to ensure systems’ and teams’ readiness - Builds and maintains relationships with Global Process Owners, Region SCO Leads, and Region SCO Ops Heads in an effort to constantly refine, improve and share working best practices globally - Supports and actively engages in SCO’s Global VOE initiatives Qualifications: - Operations and people management experience, preferably across multiple regions - Qualified Accountant (CPA) with strong accounting experience (>10 years) - preferred - Strong knowledge of end-to-end P2P Purchase Order to Payment processes including accounting entries & flow - Knowledge of Citi Balance Sheet accounts and reconciliation process - Understanding of Tax accounting/regulation including local Country requirements - Knowledgeable in Payment systems (e.g. Citidirect) and General Ledger systems (e.g. Flexcube, DBS etc.) - Able to provide external perspective of risk issues based on accounting process and controls and proactive enhancement recommendations - Demonstrated professional ethics and integrity in carrying out responsibilities to clients, peers, and franchise - Proficient in Microsoft Office Skills and Competencies: - Strong leadership, influencing and matrix management skills, with ability to motivate diverse groups of individuals and successfully present information to seniors and stakeholders for collaboration - Proven ability to influence and affect end-to-end process change through indirect authority, and drive results with a high degree of accountability - Excellent interpersonal and communication skills, with a demonstrated ability to establish rapport and build effective relationships across functions, regions, and all levels of management - Advanced Program chan