Dls Case Manager

hace 7 días

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

1+ years HR related field experience
- In-Progress or completed Bachelor's Degree (or equivalent) in Business or a related career
- 2+ Years of demonstrated customer service and communication skills
- Proven ability with Windows, Word, Excel, and PowerPoint
- Fluent in speaking, reading and writing in French and English

Job summary

This role provides exceptional customer service and coordination with employees, managers, HR representatives and internal departments to facilitate the preparation for time off, use of benefits, the leave of absences, and transition ramp back to work plans. The role will work closely with established external vendors, community providers and services, and internal partners including Benefits, Recruiting, Payroll, Safety, HR, and managers, while still maintaining employee’s confidential information.

**Essential Responsibilities**:

- Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee’s changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a leave event
- Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace
- Educate managers and business partners on employee concerns and needs prior to being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in writing
- Ensure compliance with standard work, federal/state regulations, and company policy
- Maintain system records to ensure accurate and timely information/documentation
- Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
- Other duties as assigned
- Basic CA legislation Leave of Absence and Accommodations knowledge.
- Knowledge of federal and state leave and disability laws
- Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
- Proven ability to think strategically.- Detail orientation with ability to analyze, problem solve, organize and manage multiple priorities.
- Demonstrated follow up skills in a fast-paced environment
- Ability to build relationships and influence others while working in a cross functional environment.
- Evidence of relationship-building across various internal departments within an organization.
- Communication and organizational skills.
- Time management and ownership of deliverables.

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