Internal Engagement Specialist

hace 6 días

San José, Costa Rica AstraZeneca A tiempo completo

At AstraZeneca we are guided in our work by a strong set of values, and we're resetting expectations of what a bio-pharmaceutical company can be. By truly following the science, we pioneer new methods, new thinking and bring unexpected teams together. Every one of our employees makes a difference to patient lives every day.

In Global Finance Services (GFS) Purchase to Pay (P2P) team you may not feel you're at the front line of research but your role in changing patients' lives is critical. Our mission is results-oriented and it takes the skills of a collaborative team to really deliver on what science can do and to always put patients first.

We need great people who share our passion for science and have the drive and determination to meet the unmet needs of patients around the world. If you're swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you're our kind of person.

P2P Internal Engagement Specialist will be responsible for building trustful relationships with key users by organising regular on-site and virtual sessions, where the role holder will be gathering feedback and identifying educational need from stakeholders but also informing them about major updates in the P2P policies and guidelines. Constant improvement mindset, eagerness to learn, can-do attitude are major qualities we are looking for.

The role holder will have international exposure and will report into Stakeholder Management & Training Manager.

This role will involve travelling within Europe up to 30% of the time. Potential local travel restrictions will be considered while planning the on-site visits.

Key responsibilities:

- Act as trusted advisor and thought leader in the deployment of P2P process guidelines
- Assist key business stakeholders in understanding their challenges and addressing them to close potential knowledge gaps
- Identify improvement opportunities based on customer feedback
- Be the voice of the P2P user and translate their P2P needs to respective team within Buying Channel Support
- Be the end-to-end P2P process expert and a connector between the Process Owners and the users
- Inspire and influence internal stakeholders not under direct control, helping them to remove obstacles to achieve desired business outcomes
- Use data and analyse statistics to verify individual feedback to identify patterns or prioritise and focus on the meaningful topics
- Develop and share best practice initiatives and support continuous improvement
- Address more complex issues with the appropriate teams in the organization to aim for a permanent problem resolution
- Facilitate alignment and effective communication with internal stakeholders and promptly resolve any conflict to encourage harmonious and productive interactions

Qualifications:

- Minimum 3 years of experience in working with Purchase to Pay systems like Coupa, Ariba, SAP etc.
- Solid knowledge of P2P (purchase-to-pay) process (in depth knowledge)
- Excellent interpersonal skills and customer focus
- Former P2P trainer experience would be a strong asset
- Confident in presenting to larger audience
- Able to remain calm and assertive under pressure
- Previous experience in SSC or internationally setup organisation
- Languages required:

- English - fluent in speaking and writing
- other European language would be an asset (German, Spanish, Swedish, French)
- Polish is not a must
- Confident working and delivering high quality service without close supervision
- Strong analytical skills, attention to details, accurate, assertive, proactive when investigating issues and seeing wider picture
- Advanced MS Office skills

What do we offer:
Welcome to AstraZeneca, a company providing a collaborative environment where everyone feels comfortable and able to be themselves is at the core of AstraZeneca’s priorities, it’s important to us that you bring your full self to work every day. To help you maintain your best self, here’s a sneak peek into some of the things this site provides for you: gym access, after-work events, lunch & learns, bright and spacious environment, sustainable office working environment, networking events.

Additionally, we're happy to offer wide and various benefits package, including yearly bonus, multisport card, lunch card, even up to 5 days of additional holidays, pension plan, private medical care, life insurance and a lot more...

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