Retail Analyst Level I

hace 3 días

Heredia, Costa Rica Auxis A tiempo completo

Job Summary:
**Responsibilities**:

- Incident/Request/Problem/Knowledge Management.
- Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate.
- Provide first-level contact, convey resolutions to customer issues and follow up.
- Properly escalate unresolved queries to the next level of support.
- Utilize excellent customer service skills and exceed customers’ expectations.
- Ensure proper recording, documentation and closure.
- Recommended procedure modifications or improvements.
- Acquiring and maintaining knowledge of relevant product offerings, current support policies, and methods of support delivery, to provide technically accurate solutions to users.
- Other related tasks and responsibilities as directed by the Auxis Service Support Team Lead or his designate(s).
- Additional responsibilities include:

- Comply and adhere to Auxis operational processes and security policies.
- Use of Auxis Service management tools for Incident, Problem, Change and Configuration management.
- Attend all operational and project (ad-hoc) related scheduled meetings as required.

Skills and Experience:

- English - Spanish Language (Oral and writing 85 % or higher), (B2+ or above).
- None experience or at least 1 year of Technical support Experience Knowledge/Training on best practices or IT frameworks, such as ITIL (Information Technology Infrastructure Library).
- The resource will adjust its schedule based on the account needs.
- High School diploma.
- Must possess excellent communication skills and involvement.
- Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred.
- Good presentation and a polite, tactful and friendly character.
- Nice to have Technical Proficiencies:

- Cisco CCNA Modules.

  • Retail Analyst Level Ii

    hace 5 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: The Retail Analyst Level II oversees daily urgent and complex incidents/requests as required by their leads and Analysts, They must understand all current documented procedures, and promote all problem solving and investigational skills with the team members. **Responsibilities**: - Identify reoccurring incidents or situations affecting...

  • Retail Analyst Level I

    hace 6 días

    Heredia, Costa Rica Auxis A tiempo completo

    Job Summary: **Responsibilities**: - Incident/Request/Problem/Knowledge Management. - Perform Incident and Request Queue Management for Auxis clients and assign the tickets as appropriate. - Provide first-level contact, convey resolutions to customer issues and follow up. - Properly escalate unresolved queries to the next level of support. - Utilize...

  • Business Analyst I

    hace 2 semanas

    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: Working on the given assignments related to various Pricing Programs (Ex: Subscription...

  • Kyc Operations Analyst I

    hace 1 semana

    Heredia, Costa Rica Citi A tiempo completo

    **ICG KYC Operations Analyst I - C09** The ICG (Institutional Clients Group) KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight, and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to...

  • Business Analyst I

    hace 2 semanas

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI (Object Technology Solutions, Inc) has an immediate opening for a Business Analyst I **:BUSINESS ANALYST I (REMOTE/COSTA RICA) **Description** - Opportunity to Quote Operations, WW Sales Management Support Renewals_ The Business Analyst position at VMware will appeal to someone who thrives working in a fast-moving Renewal Sales environment at the...

  • Us Retail Expense Analyst

    hace 5 días

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**: - Develop and coordinate the annual planning and periodic forecasting processes and review results against plans monthly including annual budget planning and monthly estimate process for Retail Bank Expenses - Generate flash results/highlights for Retail Expense LFO. Work closely with other counterparts such as Controllers and...

  • Business Analyst I

    hace 2 semanas

    Heredia, Costa Rica SGF Global A tiempo completo

    Job Role and Responsibility: The Business Analyst I will perform critical operational tasks and drive operational efficiencies to ensure operations are effectively running at optimum capacity. The Business Analyst I will communicate with our partners and internal business units ensuring a positive experience in all interactions. - Program enquiry Management...

  • Finance Business Analyst I

    hace 3 días

    Heredia, Costa Rica SGF Global A tiempo completo

    Duties and Responsibilities: The Business Analyst-I will be responsible for supporting and independently executing the assigned activities that are part of the broader initiatives related to various global/regional pricing programs. This would include (and not be limited to) activities like: - Working on the given assignments related to various Pricing...

  • Business Analyst I

    hace 6 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Business Analyst I BUSINESS ANALYST I (REMOTE/HYBRID) **MAJOR RESPONSIBILITES**: - Responsible for delivering high quality, timely and efficient reviews of the ELA software deployment report analyses. - Analyze ELA terms and conditions in conjunction with the review process to...

  • Kyc Operations Analyst I

    hace 3 días

    Heredia, Costa Rica Citi A tiempo completo

    **The KYC Operations Analyst I is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...