Sr. Associate, Virtual Service Delivery

Colleague Services Senior Associate Virtual Service Delivery

ROLE SUMMARY

ROLE RESPONSIBILITIES
- Lead the Planning, Production and Technical Support of Virtual Events
- Utilize Pfizer’s Web-conferencing platforms to produce Virtual Events with industry leading production software
- Process analysis and improvements
- Management of operational projects
- Develop technical and business presentations to peers, management, and customers
- Requirements analysis, documentation and testing
- Manages service escalation to resolution and identifies continuous improvement opportunities as appropriate.
- Responsible for contributing to scoping and controlling site vendors project resources for supporting ad-hoc operational activities.
- Support Colleague Service budget best practice by tracking all expenditures against the established budget using tracking tools.
- Assist Colleague Services to meet all budget targets.
- Look for ways to decrease, prioritize and maximize spend on operational software, hardware and support.
- PO Creation, Vendor invoicing, charge backs, and other financial processing

ADDITIONAL RESPONSIBILITIES
- Perform Video Editing of recorded Virtual Events using industry-leading software
- Provide in-conference room A/V support, to assist clients with connecting devices to various peripherals, such as displays for local presentations
- In conjunction with reporting/metrics teams and service delivery areas, help improve and develop performance information reports (Metrics Dashboards) that are aligned with and reflect IT/Event service delivery in support of client business needs
- Maintain software and equipment inventory and ensure an auditable record of all managed assets
- Maintain documentation (i.e. KBAs, contact lists, checklists, SOPs, etc.)

QUALIFICATIONS
- Bachelor’s degree or similar in Science, Engineering or Business-related discipline is a minimum requirement.
- Language: Spanish and proficient English; Brazilian Portuguese is a Plus

**REQUIREMENTS**:

- Proficient in web conferencing solutions, such as MS Teams
- Skilled in producing of Virtual Events, using production software to provide high-quality meetings
- Understanding of MTRs (Microsoft Teams Rooms) and Video Conferencing equipment
- Strong communication, collaboration skills, problem solving, relationship building, negotiation, planning, organization, and customer focus.
- Experience in building reports (e.g. Power BI)
- Strong knowledge of Microsoft Office 365 Products
- Experienced with Ariba, SAP and Taulia
- Basic understanding of Digital terms and IT platforms
- Knowledge/understanding of the finance principles and concepts
- Manages own time to meet agreed targets; develops plans for short-term work activities on own projects
- Action orientated
- Project management skills
- Ability to work in a rapidly changing environment
- Persistent and determined

Non-Standard work schedule, Travel or Environment Requirements:
Digital & Technology is a 7x24x365 operation. This role may require occasional physical or virtual participation on a weekend, holiday, or after normal business hours

Work Location Assignment: On Premise

EEO (Equal Employment Opportunity) & Employment Eligibility

Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, or disability.

Information & Business Tech