Associate, Gbs HR, Core Service
hace 7 días
Why Patients Need You
Pfizer’s Colleague/ HR Shared Services GBS (Global Business Services) team is comprised of dedicated, solution oriented and agile colleagues who think big and challenge the status quo. In this position, reporting to the Site Lead, GBS HR, Core Services, Tampa, you are responsible for executing flawlessly HR operational tasks while following documented global, regional and country-specific processes and procedures, making work easier and faster, so we can deliver breakthroughs that change patients’ lives.
What you will achieve
- Execute flawlessly a variety of HR operational tasks (ex: processes educational assistance requests, data corrections, mass loads (EIB) complete required country-specific government or legally required forms and surveys) and deliver a positive employee experience while following documented regional, global and country-specific processes and procedures
- Provide real-time support for escalated inquiries/transactions via case management tool
- Liaise with other HR, Digital and Payroll colleagues to seek guidance and/or input that will help in timely resolution of inquiries driving a positive colleague experience
- Run reports and analyze data enabling HR to make informed decisions
- Provide feedback on procedures with a continuous improvement mindset
Must Have
- Bachelor of Administration or Human Resources or related field
- At least 2 years of experience, preferably in a HR Shared Services/HR Operations/centralized customer service environment
- Organizes own work to meet project task deadlines in a fast-paced environment
- Proven ability to follow process with high attention to detail and adjusts to constantly changing priorities
- Strong customer focus mindset and cross-cultural agility
- Experience working with a case management tool
- Excellent verbal and written communication skills in English
- Flexibility/highly adaptable in ambiguous/ “start-up” type of environment
- Collaborates well with others (helps out others when others are swamped, not tied to “this is not my job” kind of attitude
- Positive attitude (beginnings may be tough -need people who see the “glass half full”
- Able to prioritize work (multi-task in a face paced environment)
- Customer focus/“Takes ownership” of task (sees to it that task executed accurately and on time or escalated properly for resolution)/ interacts professionally with customer on escalated cases
- Cross-cultural agility/ Inclusiveness behaviour (able to work with multiple countries/languages)
- High attention to detail
- Can work autonomously/independently
- Good judgment -know when to escalate issues to manager or pull in colleagues for assistance in resolving a matter
- Results driven
- Continuous improvement mindset: Provides feedback on procedures
- Excellent verbal and written English
Nice to have
- Experience working with Workday or Service Now or comparable Human Capital Management system and MS Office (Excel & Word) preferred
Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
People Experience
LI-PFE
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