Bao Support Team Lead
hace 2 semanas
The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. **Responsibilities**: - Lead day-to-day activities of TPU teams in a supervisory capacity - Provide input to performance measurements of teams and provide coaching - Provide expert guidance and support on the development of key controls, standard processes, operating procedures, and promulgation of best practices - Interface with Third Party Officers (TPOs), Business Activity Owners (BAOs), and Sector and Regional Risk teams and other Citi business stakeholders on a regular basis - Review results of third-party risk monitoring activities providing credible challenges to, and quality checks of, such results - Perform a lead role in the design, development, and execution of key TPU initiatives - Perform reviews of pre-contract due diligence, post-contract ongoing monitoring activities and provide credible challenges to accountable / responsible parties - Monitor progress on agreed upon third-party remediation activities and escalate issues as necessary - Conduct onsite third-party visits to assess compliance with Citi policies and standards, where appropriate - Support reporting activities as required - Participate in continuous improvement activities - Complete all tasks in connection with the organization’s activity but not detailed in the current job description, charged by the direct manager, supervisor, or the functional head. **Qualifications**: - Fluent written and spoken English - Bachelor university degree completed - 5+ years of experience in third-party risk identification or in business English in a corporate role - Prior team management experience and/or Team Lead of 10+ member teams - Intermediate command of MS Suite - Demonstrated ability to synthesize, prioritize and drive results with a strong sense of urgency - Ability to assess level of risk exposure based on identified risk characteristics - Analytical thinking - Moderate but direct impact through close contact with the businesses' core activities **Desirable**: - Additional language proficiency is a plus - Third Party Utility knowledge - **Job Family Group**: Risk Management - **Job Family**: Operational Risk - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Bao Support Analyst Iii
hace 4 días
Heredia, Costa Rica Citi A tiempo completoBAO Support Analyst III Job Purpose: The BAO Support Analyst III will be responsible for executing third party risk management activities on behalf of the Business Activity Owner (BAO) and/or Third Party Officer (TPO) ensuring that all items are handled in a controlled and compliant manner according to all internal policies and procedures, and external rules...
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Bao Support Analyst
hace 2 días
Heredia, Costa Rica Citi A tiempo completoThe Operational Risk Analyst II is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...
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Business Activity Owner
hace 1 semana
Heredia, Costa Rica Citi A tiempo completo**Responsibilities**: - Contributes to risk assessments and drives actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices. - Provides governance and oversight may include (not limited to) technology operational risk, risk for example. - Ensures that all product, operational,...
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Tpu Bao Support Analyst Ii
hace 2 días
Heredia, Costa Rica Citi A tiempo completoEnterprise Infrastructure O&T is responsible for providing critical support to Citi on an enterprise-level, across all businesses and Regions. The BAO Support supports the end-to-end supplier lifecycle process, from supplier risk assessment through competitive bidding and selection, to contracting and payment. The purpose is to ensure management of the...
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Customer Service Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
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Customer Service Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble calls;...
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Operational Excellence Team Lead
hace 1 semana
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The Team Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Team Lead will provide support, direction, monitoring, and coaching to the assigned agents in...
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Leaves & Accommodations Team Lead
hace 2 semanas
Heredia, Costa Rica Auxis A tiempo completoJob Summary: The purpose of the Team Lead - U.S.A. Leaves and Accommodations is to supervise daily tasks related to analysis, execution, and support of leaves and accommodations. Maintain the utmost confidentiality in dealing with employee records and business information. Provides task direction, monitors performance, handles escalations, and assists with...
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Financial Team Lead
hace 2 días
Centro Corporativo el Cafetal, Heredia , Heredia, Costa Rica Experian A tiempo completoCompany Description Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention....
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Production Supervisor, Team Lead
hace 2 semanas
Heredia, Costa Rica Boston Scientific Corporation A tiempo completo**Production Supervisor, Team Lead**: - Remote Eligible: Onsite- Onsite Location(s): Heredia, H, CR**Additional Locations**: N/A **Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance** At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and...
