Telesales Account Representative

The Telesales Account Representative will be responsible for conducting outbound sales calls to sell products to customers (businesses and/or individuals) in order to achieve sales quotas. "This position is for Shyft Global Services, a leading technology lifecycle service provider that partners with companies around the world to shift the way they do business. Shyft Global Services is a wholly owned subsidiary of TD SYNNEX employing more than 1,500 services professionals and IT experts focused on delivering end-to-end product and customer lifecycle management services for original equipment manufacturers (OEMs) and other technology innovators." **What You'll Do**: - Working from customer lists and/or database, makes outbound follow-up calls to existing customers to qualify leads and sell products and service contracts. - Closes a medium volume of sales orders. - Sales are medium complexity, and the sales rep performs a consultative role for the customers. - Emphasizes features and benefits of represented products/services. - Provide accurate quotes and ensure correct credit terms and vendor information is in database. - Meets or exceeds all quotas and activity objectives in assigned territory. - Uses sound judgment and discretion when making decisions that affect the business unit, such as, appropriate, and timely escalation, adjusting margins or providing discounts to close a sale. - Provides high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing. - Actively profiles all customers and use effective telephone selling skills to promote client products, service programs and systems. - Builds the customer/prospect database by profiling and capturing relevant customer and product information. - Recommends improvements or changes to internal processes and data processing to meet or exceed sales goals and to achieve the highest level of customer satisfaction. - Maintains most up-to-date knowledge on products and programs. - Actively participates in assigned sales training, lectures, presentations, and meetings. - Makes 50-75 outbound calls per day with 8 high-value meeting calls per day, each meeting call with duration > 15 minutes. - Performs other additional duties as assigned. **What We're Looking For**: - High school diploma/GED (Bachillerato en Educación Media) required, college degree in Business or Marketing preferred. - 100% proficient in English (level B2 or higher) required - 2+ years of call center or Telesales experience preferred - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Able to recognize and attend to important details with accuracy and efficiency. - Able to build solid, effective working relationships with others. - Able to constructively work under stress and pressure when faced with high workloads and deadlines. - Able to listen attentively and foster two-way dialogue. - Able to maintain a positive attitude in the face of criticism, rejection, or failure. - Able to provide courteous, timely service when addressing questions and concerns. - Able to maintain social, ethical, and organizational standards in conducting internal and external business activities. **Other Education / Certifications**: - College Degree in Business or Marketing preferred. - Requires 2+ years of outbound Telesales experience, technology experience preferred. - Call center or Telesales experience using consultative selling skills preferred. - Demonstrate commitment to task in a highly competitive sales environment. - Ability to overcome technical and business objections of prospective customers. - Possess solid business sense and the ability to profile likely business and technology decision makers. - Professional and polished communication skills both verbal and written. - Possess strong organizational skills and the ability to excel in a fast-paced environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Working Conditions**: - Professional, office environment. - Occasional non-standard work hours or overtime as business requires **What's in it for You?** - ** Make the Most of our Global Organization**: network with other new co-workers within your first 30 days through our onboarding program. - ** Grow Your Career**: our first priority is to hire from within and help our people grow. As a co-worker, you'll have more career opportunities available to you. You can also accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses. - ** Work with World-Class Vendors**: our current Telesales Reps are working with some of the biggest brands in technology. - ** Elective Benefits**: our programs in Costa Rica include optional asociacion solidarista (up to 4% employee contribution and 3% company matc