Senior Data Analyst

hace 1 semana

Heredia, Costa Rica PatientPop A tiempo completo

We are looking for a passionate analytics guru with in-depth expertise of the customer experience lifecycle and ability to create and develop innovative BI solutions.

**Your Area of Focus**:

- Provide data solutions, tools, and capabilities to enable self-service frameworks for data consumers
- Conduct detailed data analysis on data used across business units to evaluate business processes and improve on/create new features
- Provide expertise and translate the business needs to design; and develop tools, techniques, and metrics, and dashboards for insights and data visualization
- Provide innovative analytical insights oriented to consumer analytics
- Conduct qualitative and quantitative research and use mixed-method approaches to data analysis
- Analyze, synthesize, and share research findings into key insights for stakeholders
- Assist in the design, implementation, and enforcement of data infrastructure, security and system policies
- Build predictive and prescriptive analytics models that drive business decisions
- Collaborate with business leaders and cross-functional teams as a customer advocate to integrate client feedback and experience metrics into decisions on processes, offerings to improve client satisfaction and loyalty

**Your Professional Qualifications**:

- 8+ years in business intelligence/analytics experience
- 4+ years experience working with consumer analytics
- Bachelor's Degree in a quantitative field (engineering, math, statistics, data science)
- Proficiency in Excel, Power BI and other visualization tools. Senior level reporting experience within at least one BI tool (Sisense, Tableau, Qlik, etc.)
- Proficient SQL, Python, R or DAX
- Experience in statistical modelling and machine learning techniques
- Previous experience in highly cross functional roles and partnership with different departments
- Excellent communication skills, both written and verbal. Ability to effectively present information to higher management
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to take initiative and ownership with focus on continuous improvement
- We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status._

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