IT Infrastructure Pbx Voip Ccaas Project Manager

**Our commitment to Diversity, Equality and Inclusion**:
Cornerstone Building Brands is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

**Job description**:
The Project Manager is responsible for delivery of project management deliverables and artifacts in alignment with defined corporate Project Management policies and procedures, ensuring compliance with appropriate enterprise governance, and performing project and program management functions to ensure project scope alignment and benefits realization. This position reports into the CIO IT PMO. The project portfolio will consist primarily of IT VOIP, PBX, CCaaS (Call Center as a Service) project management activities required to support deployment and enhancement of IT VOIP, PBX, CCaaS solutions.

Responsibilities will include:

- Deliver project and programs in alignment with PMO Processes and Deliverables for IT VOIP, PBX, CCaaS projects of varying sizes using Waterfall Methodology
- Maintain technical leader and business stakeholder relationships to understand and guide project management needs
- The project manager will often be acting as a liaison between the organization’s business stakeholders, technical leader, and IT VOIP, PBX, CCaaS solutions vendor companies
- Interface with end users and provide management of change as users adopt to new end points
- Assure compliance with project management standards, policies, procedures, and templates. This includes required weekly schedule and summary dashboard updates.
- Provide coordination and communication across dependent projects
- Attend required PMO team meetings
- Use North American English language for majority of work written and verbal communications

**Qualifications**:
Project Management competencies and work experiences shall include:

- IT VOIP, PBX, CCaaS solution deployment and enhancement
- Leading management of change activities with impacted users
- Ability to manage multiple projects simultaneously
- Experience in a PMO organization leveraging PMI practices and framework
- Expertise in using project management software such as Smartsheet, MS Project, and Jira
- Mastery of MS Office 365 platform and Teams environment for work product creation and collaboration activities
- Keen ability to develop and manage required work products and provide timely documented communications
- Experience being highly productive in a remote work environment with a remote team
- Meeting Management including documenting and distributing meeting notes
- Metrics Collection and Management
- Risk Mitigation & Resolution
- Employee Experience Focus
- Relationship Oriented
- Influencer w/o Authority
- Detailed & Organized
- Cross-Functional Stakeholder Management

The selected project manager should have 5-8 years of project management experience including leadership roles in IT VOIP, PBX, CCaaS solution deployment and enhancement, compute infrastructure, networking, third party hardware and software deployment project management and business process documentation. PMI PMP certification a plus.

Tools used on a daily basis include:

- Microsoft Office 365 - Outlook, Excel, Powerpoint, and Word
- Microsoft Teams - persistent chat, teams collaboration, telephone calls, file storage and management
- Smartsheet - project plans, schedules, dashboard communications

**Job location**:
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America. Our comprehensive portfolio spans the breadth of the residential and commercial markets, while our expansive footprint enables us to serve customers and communities across North America. Our relentless focus on excellence combined with our ongoing commitment to innovation and R&D has driven us to become the #1 manufacturer of windows, vinyl siding, insulated metal panels, metal roofing and wall systems, and metal accessories. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

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