Senior Collections Associate

hace 2 semanas

Heredia, Costa Rica ZM Financial Systems A tiempo completo

Imagine what we can INSPIRE with you

Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.- Moody’s is a global integrated risk assessment firm that empowers organizations to make better decisions.

Department
- Collections (756110)

Role/ResponsibilitiesAbility to navigate calls to understand nature of queries and to accurately assign to the relevant team for resolution
- Maintain accurate records in internal collection’s system of all communication with clients
- Record accurate details of disputes that arise from collection calls for referral to the departments and follow up as needed
- Investigate all credit items from the assigned portfolio, balancing the account and providing detailed explanation to the customer of the credit balance and offering them the accurate recourse
- Support adjustment process
- Maintain customer records in internal systems
- Conduct meetings with external clients to discuss completed projects, work in progress and other pending items
- Increase accounts to line manager
- Assist with the review of code of less senior team members and provide mentorship from a technical perspective, also work with more senior team members to continuously improve our engineering practices.
- Assist line manager with ad hoc duties

**Qualifications**:

- 2-4 years of experience
- Minimum requirement of country qualifications in English and Mathematics
- Excellent customer services skills
- Strong written and verbal communication skills
- Proficient in Excel, Word & Power Point
- Knowledge of Power BI
- Knowledge of SAP
- Customer Services driven
- Good interpersonal skills
- Ability to work with high volumes efficiently and accurately
- Ability to work independently and in a team environment
- Highly organized and efficient
- Excellent attention to detail
- Proficiency in English is needed
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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