Sr. Associate, Scr Svc

hace 2 semanas

San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

HR experience or 1+ years of Amazon experience
- Bachelor's degree or advanced college education in a related field (Human Resources, Business Administration, Psychology, Industrial Engineering or alike)
- Exceptional communication. Fluent verbal and written English language skills
- MS Office experience and ability to use MS Excel for reporting purposes

Job summary

The HRS SD organization handles the employee life cycle transactions, from Screening Services, Onboarding, Transfers, Pay Services, Exits, and HR4HR processes throughout multiple geographies.

**Responsibilities**:

- Process transactions for multiple HR employee programs.
- Provide support and partner with diverse HR teams.
- Draft audit reports detailing methodology, results, and recommendations.
- Escalate issues and/or ideas for process improvement to Leadership and Management.
- Verify data and perform data entry. Look for variances and discrepancies in data for correction.
- Ensure that quality and timeliness of measurement deliverables meet customer expectations.
- Understand impacts of changes in PeopleSoft system and how these will impact internal/external interfaces.
- Continually strive to improve efficiency and effectiveness of existing systems and look for enhancements related to current systems and procedures based on KAIZEN and LEAN methodologies.
- Manage confidential and sensitive employee information and adhere to strict confidentiality standards.
- 2+ years' experience in HR transactional processes.
- Prior work experience with HR, Recruiting Systems or human capital management software.
- Technical skills to manipulate and analyze data and present recommendations in a variety of formats.
- Comfortable working with large amounts of data, developing metrics and reporting tools.
- Proficient in data analysis tools and report development (e.g. Excel, Access, Tableau).
- Exceptional attention to detail skills.
- Problem solving skills. Ability to troubleshoot issues independently or escalate when necessary - sense of accountability and sound personal judgment.
- Ability to appropriately prioritize work and responsibilities in a fast-paced environment.

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